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Dealing with QuickBooks Error 19062 00238: Practical Solutions

QuickBooks Error 19062 00238

Are you trying to achieve a stronghold in your financial management? Then, your search ends at QuickBooks. It is a potent accounting program that will take your business to new heights. But you must be aware of the downsides of employing this application. QuickBooks gets plagued by multiple errors from time to time that must be rectified soon. QuickBooks Error 19062 00238 is one such issue that comes under the category of unrecoverable errors that are standard issues in QB. But as common as this error is, several nifty solutions exist to resolve it.

You can identify this error when you see a text message pop up on the desktop screen stating: ‘QB has encountered a problem and needs to close.’ It mostly happens when accessing the company file or editing or working on the company file because of data damage problems. Every QuickBooks user must first endeavor to update their QuickBooks Desktop and run the QB Tool Hub. These are like a starter package for resolving the QuickBooks Unrecoverable Error 19062 00238. So, follow this article to eradicate it, as we will uncover the reason, symptoms, and methods step by step.

Brief Description of QuickBooks Error 19062 00238.

QuickBooks error 19062 00238 appears in QuickBooks and stops the users from opening the QB file. This error is also known as unrecoverable error 19062 00238. The error message for this says that QuickBooks has encountered a problem and needs to close. Along with this message, the error message also carries one of the 50 unique numeric codes in it. These numeric codes are 10 digits long in a “5 digits space 5-digits” pattern.

This QuickBooks Company File error 19062 00238 indicates that the QB applications have experienced some critical application faults. 

QuickBooks error 19062 00238

Consider the Signs Indicating QuickBooks Error Code 19062 00238

The main sign that indicates the presence of QuickBooks error 19062 00238 is the difficulty in creating the journal entries in the application. The other signs include:

  • Repeatedly freezing the QuickBooks software.
  • Difficulty in opening or accessing the QB company file.
  • Difficulty in accessing or printing bank transactions in QuickBooks.
  • Abruptly crashing QB software can also indicate the presence of QuickBooks Error Code 19062 00238.
  • Even being unable to save the transactions in QB is also a sign of the QuickBooks Premier Accountant issue 19062 00238.
  • Error message with unique codes on the screen also indicates the QuickBooks error code 19062 00238.

Typical Instances Where You Might Witness the QuickBooks 2022 Unrecoverable Error

At the time of conducting specific tasks, you might stumble upon this error. Awareness of these situations is the first step in resolving Unrecoverable error in QuickBooks. So do read and understand them carefully.

  • It may appear when you are trying to open the QB Desktop file on a workstation in the multi-user mode.
  • You may also face this error when printing, emailing, or saving a PDF from the QB application.
  • It might also occur while saving or recording a transaction in QB.
  • In case crucial utilities in the application don’t work. For instance, Condense, Rebuild, and Verify data utility.
  • It can also pop up while you write a check to QuickBooks Online Bill Pay or import accountant’s changes.
  • While you create a company file or even when you back up a file.
  • It may also occur when you do a bank reconciliation or view previous reconciliation reports.
  • It may also occur when you try to close any open window in a company file.
  • At the time of opening any window in QuickBooks application like Home Page, Company Snapshot, Reports, Transaction.
  • It may also pop up when you use the Open Previous Company feature.

Why Did You Get Hit by QuickBooks Unrecoverable Error Code 19062 00238? 

Different factors play a contributory role in evoking this error code in QuickBooks. As you go through the various causes behind the error, you might identify the reason that triggered this specific error in QB. Therefore, resolving this error will become much more manageable.

  • Essential QuickBooks files may be damaged or corrupted.
  • Bad internet connectivity or network-related issues may also lead to QuickBooks Error 19062 00238.
  • Not employing newly updated QuickBooks software is one of the most common reasons that instigate this error code.
  • Specific issues with Windows installation files or operating your QB application on an outdated version of Windows can also provoke this QuickBooks error.
  • If your QB gets infected because of several dangerous malware or virus attacks.
  • If you are employing Adobe Reader and Adobe Acrobat on your system and the versions are not updated
  • In the instance of accessing a file in PDF format or a bank reconciliation report, this error might be provoked. It is because if Adobe Reader 10.0, 9.0, or 8.0 is installed on Windows OS, you have selected your preferences as Display PDF in Browser, and you might not have followed it.
  • Abrupt shutdown of your computer due to a power failure can cause corruption in the QuickBooks files, thus leading to the error code.

Read This: If you are repeatedly getting bothered by the various unrecoverable errors in QB, do read this article on the Intuit QuickBooks Unrecoverable Error

Important Points to take into consideration to Fix the QuickBooks Error 19062 00238

All the troubleshooting solutions involve crucial troubleshooting steps, which might lead to data loss if not properly executed. Thus, consider following these two critical parts of resolving the issue before proceeding with the solutions.

Step 1: Update your QuickBooks Desktop to the latest release.

You can update the QB Desktop automatically or even manually. You can enable the Automatic Updates option. This way, QuickBooks will automatically download and install the most recent updates as soon as they becomes available. However, if you opt to do the updates by yourself, you need to check for the updates once a month.

You can perform the given steps to check and update the software.

  • The first step to download the latest QB update is to close the company file and QB application.
  • Then, press the Windows Start menu and open it.
  • Next, look for the QB Desktop application and click right on the icon.
  • Then, you must then choose the Run as Administrator option.
  • After that, you need to move to the No Company Open window and then select the Help menu.

Update QuickBooks Desktop

  • Then, go to the Update QB Desktop option and then to the Update Now tab.
  • Next, select the checkbox next to the Reset Update option.
  • Once everything is all set, hit on the Get Updates option.

Get Updates option

Once the update is done successfully, open your QuickBooks Desktop application again. Then select the Yes button and install the updates. After the installation completes, restart your PC once again.

Step 2: Create a backup of your QuickBooks company file.

  • Go to the File menu first, then go to the option saying Switch to Single-user Mode.
  • Then move to the File menu once more and then hover back to the Backup Company option.
  • After that, select the Create Local Backup option.
  • Then, in the next window, you need to select the Local Backup options and then Next.
  • Then go to the Local Backup Only section and then select the Browse option.
  • After that, you need to choose a location where you want to save your QB backup company file.
  • And set the number of backups that you want to take. This step is optional.
  • Then, you need to run a test to make sure that the backup file you just created is in good shape before you save it.
  • If you find everything is all set, then tap on the OK button.
  • Then, you need to select the Save it Now option and tap the Next button. QuickBooks will then save a single company file as a backup and will send you a confirmation message once it’s completed.
  • Then, every time you get an unrecoverable error, you need to choose the Send option.  It will gather the data and will help Intuit in developing patch updates and improving the application.

Nifty Methods for Rectifying the QuickBooks Unrecoverable Error Code 19062 00238

After understanding the vital factors that trigger the QuickBooks error code 19062 00238, the next step is to employ the troubleshooting solutions. Attentively follow each step and get back to working on the QuickBooks company file.

1st Troubleshooting Solution: Close all the Windows and Open the QB Application

We typically close the QuickBooks company file straight away by clicking on ‘X,’ leaving many windows open. However, it’s not an appropriate way to do it. When you close the QB company file, QB will automatically re-open any windows left open. These can be massive QB reports, or many windows already set to open automatically might trigger this error. Therefore, you must learn to access your file while all the windows are closed.

  • Firstly, launch the QB application on the desktop.
  • Now, when the No Company Open window is visible to you, click on the Company File option.
  • Then, hit and hold the ALT key and simultaneously click on Open.
  • Proceed to hold the ALT key until the file is opened.
  • Further, QB will ask that you sign in. For that, release the ALT key and type in the admin credentials.
  • Lastly, again hold the ALT key and click on OK

2nd Troubleshooting Solution: Try to Open the Company File with Another QB User

  • Start by going to the Setup Users and Passwords tab.
  • Then proceed to the Setup users tab.
  • After that, if you are the Enterprise User, click on the company file menu and then choose the Users option.
  • Then click on the Setup customers and roles icon.
  • Now, you need to hit on the Add user icon, enter the User name along with the Password, and hit Next.
  • Also, make sure that you avoid using the Damaged user name.
  • Then the next step is to Customize the customer as per requirement and then click on the Finish icon.
  • After these, click on the File menu first and then tap on the Close company/logoff option.
  • The last step involves signing in to the QuickBooks company file using the new login credentials.

3rd Troubleshooting Solution: Employ the QuickBooks Tool Hub to Fix the Company File Issues

If the admin user is facing the QuickBooks error 19062 00238, then you need to download and run the QuickBooks tools hub. This tool is a set of multiple QuickBooks tools that can help users resolve all the common errors. Also, make sure that the QB is closed before using the tool.

Step 1: First, Download and Install the QuickBooks Tool Hub

  • First, you must close the QuickBooks Desktop application and then download the newest version of the QB Tool hub from the website of Intuit.
  • Save this file to a folder that is easily accessible.

Note to remember: If you cannot figure out which version of Tool Hub you have if you have installed it before, go to the home tab and check the latest version at the bottom of the page.

  • Next, you need to open the QuickBooksToolHub.exe file that you have recently downloaded.
  • Then, perform the instructions that appear on the screen and agree to the terms and conditions.
  • Afterward, the installation process is successfully completed. Double-click on the icon for Tool Hub to open it.

Step 2: Now, try to Run the QuickBooks File Doctor Under the Tool Hub

After downloading and installing the QuickBooks Tool Hub, under it, you must run the QuickBooks File Doctor, which will help in rectifying this error.

  • First, select the Company File Issue from the Tool hub.

Open QuickBooks Tool Hub

  • Then, go to the Run QuickBooks File Doctor option from the drop-down menu. You will find this option in the second option.

RUN QuickBooks File Doctor

  • The QB File doctor will take up to one or two minutes to open. If the QB File Doctor does not open, you must try to open it manually.
  • Then, select the company file from the drop-down menu in the QB File Doctor.
  • If you do not see your file, you must choose the Browse option and locate it on your system.
  • Afterward, you must select the Check the File option and proceed.
  • Then select the Next tab after entering the QB admin password.
  • The size of your files affects how long it takes to scan them. In most cases, it can take up to five minutes.
  • Following the scan, open QuickBooks and your company file. Even if the scan fixes your issue, it can indicate that it was unsuccessful.

4th Troubleshooting Solution: Suppress the QB desktop while starting the QuickBooks application.

  • First, you must press and hold the Ctrl key on your keyboard.
  • Then, you have to tap twice on the QuickBooks application icon.
  • After that, press the Ctrl key again until the No Company open window appears on your screen.

No company open window appears

5th Troubleshooting Solution: Making a Fresh Windows OS Admin Account

This Solution is for Windows 10 and Newer Version Users

  • First, click on the Start menu and then move on to the Settings tab. Along with that, you need to opt for the Accounts tab, followed by clicking on the Family and Other Users tab.
  • Then, you should click on the Add Someone Else to this computer option under the Other User tab.

Create a new Windows Admin

  • Next, select the I do not have this person’s sign-in info icon and click Add a user without a Microsoft Account.
  • Now, you must type in the name for the new account and then click the Finish option.
  • Then, you must make a password to the new account, which should be unique to ensure security.
  • Next, click on the newly made account and then choose the Account Type tab.
  • Once done, click on the Administrator tab and hit OK.

This Solution is for Windows Server 2012 and Newer Version Users

A licensed system technician maintains the servers. So, you need to follow and implement the given steps carefully:

  • First, you need to open the QuickBooks Database Server Manager.
  • Then click on the Tools tab and choose the Computer Management option.
  • Later, you need to expand Local users and groups and choose the Group’s option.
  • Now head toward the admin groups and then Open the admin properties Windows.
  • Then, move ahead by clicking the Add option tab.
  • After that, select the Item users, computer systems, Service accounts, and groups window.
  • Lastly, you need to enter the account name that you want to add to the local admin groups. Then click OK.

6th Troubleshooting Solution: Rectify the Microsoft Components Issue with QB Install Diagnostic Tool

  • Begin by launching the QB Tool Hub.
  • Now, click on the Program Problems option.
  • Then, choose the option for QuickBooks Diagnostic Tool under it.
  • The tool will take some time to run, so you should wait for about 20 minutes.
  • Lastly, open the QB application after rebooting the system.

7th Troubleshooting Solution: Shift the Company File to a New Folder

This solution will let you know if the problem is with the folder where the file is saved or, to be exact if the real problem is with the file system path. However, suppose the QuickBooks unrecoverable error 19062 00238 is not removed even after resettling the company file to a separate location. In that case, the genuine concern is with your QuickBooks installation or the company file.

  • First, click on the New Folder option as you right-click anywhere on your desktop.
  • Then, add a folder with the name QBTEST.
  • Now copy the file by clicking right on it.
  • Next, paste the company file into the QBTEST folder you made.
  • Then, from the QBTEST folder, you need to open the company files.


By implementing the troubleshooting methods, you might have gotten rid of QuickBooks Error 19062 00238. However, it is understandable that not every QB user is as tech-savvy or familiar with the application as someone who is using the application on a regular basis. Therefore, you always have an alternative with you by dialing +1-(855)-955-1942. Our team of professionals will brief you about all the possible and effective resolutions to eliminate the QuickBooks Unrecoverable Error Code 19062 00238.

Question 1: Why do I face the QuickBooks error 19062 00238?

Ans: There is an elevated possibility you might be facing QuickBooks Error 19062 00238 due to several critical factors like damages to the QB file, using an obsolete version of QB, slow internet connection, corrupted installation file, and damaged MS and QB components, or even both. All these reasons are enough to trigger this error. 

Question 2: How do you resolve the QuickBooks error 19062 00238 by running the Reboot.bat file?

Ans: To resolve the QB unrecoverable error, you can run the reboot.bat file by following the given steps: Begin the process by looking for the  reboot.bat file in C:\Program Files(x86)\Intuit\QuickBooks xxx Ver 00.0. Then, click right on the Reboot.bat file and run it as an administrator. Then start the program and check if the problem is repaired or not. If not, restart your system and try again later.

Question 3: What are the other standard unrecoverable error codes in QuickBooks?

Ans: The other common unrecoverable error codes in QuickBooks include:
QuickBooks error codes 13730 84631, 00227 55008, 02457 79428, 00000 14775, 
13824 75582, 00551 46274, etc.

Question 4: How to open a sample file in the QuickBooks Desktop?

Ans: The following are the steps to open a sample file in QB to verify if the problem triggered by QuickBooks Unrecoverable Error 19062 00238 is in the company file or with the QB program.
1. Initially, the first step is to hold the Control key.
2. Then, you must double-click on the icon of QB Desktop.
3. Do not let go of the Control key until the No Company Open window is visible on the screen.
4. Now, at last, choose any sample file under the list.

Question 5: How can I dodge the QuickBooks unrecoverable error in the future?

Ans: There is no guarantee that you can dodge the QuickBooks Error code 19062 00238 even after successfully stopping it. But some precautions might help you reduce the chances.
1. Do back up your company files that will initially be your savior in case of data corruption.
2. Keeping the QB Desktop and the Windows OS updated to its latest release.
3. Do not perform any unsupported activities within QuickBooks.
4. Always access the QB application as a Windows admin user on the system.

Oscar Joe Editor
Oscar Joe is a Certified Accountant with Expertise in QuickBooks, Sage and Quicken Accounting Software. Joe has been working with Data Service Solutions for the last 3 years as a QuickBooks Expert and is Helping Accounting software users with their day to day accounting tasks and issues.
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