Intuit Data Protect Backup Incomplete- Easy Solutions to Resolve It

QuickBooks is a versatile application incorporated with exemplary services. One such service is Intuit Data Protect, which helps all QuickBooks users backup their company data automatically. It is a subscription-based service where you need to pay a certain sum if you want Intuit to create and secure backups of all the data. However, suddenly, you may receive an error message stating ‘Intuit Data Protect Backup Incomplete’ and blocking any further backups. It might be because the company files are open or unreachable at the time IDP is in the process of backing the data. If you are encountering the same issue frequently, do not skip this blog!! We have curated this blog by gathering some of the perfect troubleshooting ways to get rid of this issue instantly.

Are you worried about what will happen to the company file as you are unable to backup data with IDP? Do not panic, as we will help you efficiently tackle this error. Contact us at the +1-(855)-955-1942 to know more!!

Why did Intuit Data Protect Failed to Take Backup?

Intuit Data Protect Services delivers QuickBooks users with a high level of optimum data protection. It safeguards the QuickBooks company file with robust encryption standards. Additionally, it makes a backup of entire folders and files in QB for future purposes. But still, errors and technical issues are inevitable. Therefore, you might stumble upon a data protect unsuccessful backup issue. One of the common factors associated with it is exceeding the storage limit of IDP, which obstructs the servers from creating any more backups of files. Let’s understand more crucial reasons behind this error.

What are the Triggering Factors for Intuit Data Protect Backup Failed Issue?

The following are the vital reasons behind the Intuit Data Protect Service failing to create further backups.

• The file Intuit Data Protect is trying to backup is open on the server system or any of the workstations through a mapped network drive.
• If the company file is unreachable due to network issues when the internet browser settings are set incorrectly.
• When the IBuEngHost.exe process is running on Windows OS as a local user instead of the admin user, you will be Intuit Data Protect Backup Incomplete.
• In case the Windows OS is utilizing some other file system and not NTFS.
• If Intuit Data Protect surpasses the backup capacity and is no longer able to make further backup of the company file therefore provoking this issue.
• When the Windows Firewall settings do not allow IDP to function on the system.
• If Intuit Data Protect is not part of the trusted sites in the internet options.

Also See: Intuit Data Protect has Stopped Working

What are the Solutions to Rectify the Intuit Data Protect Backup Failed Issue?

The following are the efficacious troubleshooting approaches you must implement to eliminate the issue:

1st Solution: Re-configure the Settings of the Windows Firewall

To back up the data of QuickBooks, Intuit Data Protect should have access to the firewall in the system. So, the reason behind the Data Protect backup unsuccessful is possibly because the firewall is misconfigured and blocking IDP. So, check the settings and ensure critical files are permitted to go through the firewall.

Step 1: Adding Crucial Files to the Windows Firewall

• Begin by hitting the Windows key to open the Start menu.
• Then, in the search box, type Firewall and hit the Enter key.
• Now, choose the option to Allow an app through Windows Firewall and then click Allow Another App.
• Then, further, click on the Browse option and proceed to follow the Program File-(x86)\Common Files\Intuit\Data Protect.
• After that, choose the QBIDPservice.exe file and click open.
• Next, click the Network Types option and select the Private Check Box.
• Then, click the Add (+) option.

Repeat the 5th, 6th, and 7th steps again to add the following files:

• IBUenghost.exe file
• IntuitDataProtect.exe file

If the prompt message states the files are already there, you are set.

Important Note: If you have a third-party anti-virus application on the system, allow these files in its settings too. If you don’t know how, we suggest getting in touch with the application provider.

Step 2: In the Trusted Sites Option, Do Add IDP

The Intuit website must be in the Trusted website category in the Internet Explorer settings.

1. Begin by pressing the Windows key to launch the Start menu.
2. Now, in the Start menu’s search panel, type Internet options and then hit Enter.
3. Now, an Internet Properties window will appear on the screen.
4. From the options at the top, click on the Security tab.
5. Then, click Trusted Sites (Green Tick mark icon).
6. Then, choose Sites and start adding the website you want to allow.
7. You can either copy and paste them or add them manually.
8. Then, proceed to choose the Add option for every website.
   • backup.com
   • .intuit.net
   • .intuit.com
   • .intuitdataprotect.com
   • .quickbooks.com
   • workplace.intuit.com
   • emerald.backup.com (a new trusted site that initiates the updates for Intuit Data Protect certificates).
9. After that, double-check if the Require server verification (https:) for all the sites in this particular zone option is not check marked.
10. Then, choose Close and then OK.
11. Further, verify if you can access the IDP certificate site also.
12. Then, again, try to back up the data with Intuit Data Protect. In case you don’t know, follow the next solution.

2nd Solution: Manually Backup with Intuit Data Protect

IDP service backs up the company files and folders automatically every day. However, the issue of the Intuit Data Protect backup incomplete can interrupt the process. But, there is a way to manually perform the steps for creating a backup. The steps are:

• Start by right-clicking the IDP icon.
• Then, from the drop-down, click the option to Open Intuit Data Protect. You can find the icon in the Windows OS
• Then, after choosing the option from the drop-down, click Backup Now.
• Proceed and choose the company files and folders you wish to create a backup of and click Continue.
• Next, click Backup Now, and when the process is over, a text message will appear saying, ‘The backup is successful.’
• Lastly, select OK.

3rd Solution: Verify if IBuEngHost.exe is Running as a System User

If you want the IBuEngHost.exe file to work adequately and swiftly, then run the file as a system user. In case the file runs as a Windows user, it might be the cause of Intuit Data Protect backup failed.

Check to see that the file is running a System User

• Begin to select the Start Task Manager option by right-clicking the Windows taskbar.
• Then, choose the Details tab and search for the IBuEngHost.exe file.
• Then, verify if the user name is selected as System, and beside it, the Status is showing Running.
• If the user name is chosen as Windows user, then follow the second step.

Change the user from Windows to System

• For starters, you must download a fresh installer for your QB version. (If you don’t know how to proceed, you can find the instructions in the FAQ Section of this blog)
• Then, after downloading the installer, save it on the system.
• Now, navigate to the location where you saved the installer in the previous step.
• Right-click on the downloaded file, and in the drop-down, choose the option to Run as Administrator.
• Then, follow the procedure mentioned in the wizard and re-install the QB Desktop version.
• After the installation process ends, go back to the Task Manager and browse the IBuEngHost.exe file.
• Again, verify if the System User is selected and try to back up the data with IDP.

4th Solution: Keep the QuickBooks Desktop and IDP Up-to-Date

Maintaining the QuickBooks software and the IDP service is quite crucial to getting access to the latest features, product improvements, and automatic backups. So, updating them to their recent releases in intervals must be done. So, by following the steps below, update QuickBooks Desktop and Intuit Data Protect.

Updating the QuickBooks Software

QuickBooks can automatically download and install the new updates for the software when they are out. In case it does not happen, you have another option to update the software manually.

To check for recent updates, you should open the Product Information window. To access the window, just hit the F2 key or, together, hit Control and 1 key, then at the bottom of the page, look for your QB version or new updates available.

• Start by clicking on the Help menu from the toolbar and choose the option to Update QuickBooks Desktop.
• Now, select the Update Now option and then Get Updates.
• Now, close and re-open the program after the update process ends.
• Then, click on the Yes option when the text asks you if ‘You want to Install the Updates?’
• Lastly, follow the instructions appearing on the screen after the installation process finishes.

Updating the Intuit Data Protect

Updates are packed with improvements, and that’s why they are necessary from time to time. Moreover, by installing a new update, the backup process conducted by the IDP goes on smoothly. If your automatic updates are set to turn on, then QB Desktop will automatically download the updates for you. However, if the download and installation process does not start properly, you will be unable to backup data with IDP.

Note: Prior to downloading and installing the updates, remember to sign up for the Intuit Data Protect Service and, afterward, carefully set up the IDP on the system.

Step 1: Downloading the IDP Updates

• In the QB program, select the Help Tab.
• Then, in the drop-down of the Help tab, choose Update QuickBooks.
• Then, click on the Update Now tab.
• Further, you will see a list of services, and from there, select the Data Protect option.
• At last, click Get Updates.

Step 2: Installing the IDP Updates

• Click the overflow arrow ^ from the desktop toolbar. The arrow is located beside the date and time at the bottom-right corner.
• Then, when you see the IDP icon (Green Padlock), right-click on it and choose About Intuit Data Protect.
• Proceed to click on Updates.
• Lastly, click OK when the process ends and check if this troubleshooting helps to rectify the Intuit Data Protect backup incomplete issue.

You Might Get: Fix Intuit Sync Manager Error

5th Solution: Employing the Intuit Data Protect Diagnostic tool

IDP Diagnostic Tool fixes the issues with the memory and disk space on the system. Additionally, the damages in the Windows OS components, for instance, Framework, might also be eliminated. Moreover, this tool helps you to test if the IDP installed on the system is able to connect to the backup servers.

• By right-clicking the Intuit Data Protect icon, choose the option that says About Intuit Data Protect under the drop-down menu.
• Then, hit the Control and F2 keys, and the Intuit Data Protect Diagnostic tool will display on the screen.
• Now, choose Run Diagnostic Tool.
• After running the tool, if any problem gets detected, you will see them on the screen.

6th Solution: Free Up Storage Space in IDP

You may encounter an issue where IDP failing to take backup because it has reached the maximum storage limit. Intuit Data Protect has up to 100 GB of backup capacity. So, you must delete the previous backups to make some space for the new ones. However, once you delete the old backup data, you have no other option to retrieve it. If you want to keep the previous data, download it before removing it from IDP.

Note: Before deleting your previous backups, check if the Intuit Data Protect is updated. If not, then download and install fresh updates.

Step 1: Downloading the IDP Backup Data

This step is only for QuickBooks users who want to download the backup data before deleting it from Intuit Data Protect. If you are not interested, skip this step.

• Begin by launching the QuickBooks Desktop on the system or the server system where the company file is hosted.
• Then, under the File tab, click the option to Back Up Company. From there, choose the Set Up/Activate Online Backup option.
• Now, log in with the registered email you signed up with. (It is different from the QB login.)
• Proceed and choose Continue.
• Further, choose the company files and click Continue. If you have the PC plan, you can choose the folders to backup and select Continue.
• Now, tick mark the option for Back up locally selected documents and click Continue.
• After that, click on the files and folder to backup and click Continue.
• Further, schedule the daily backup and choose Continue.
• Lastly, set up the notifications and click Continue.

Step 2: Removing the Backup Folders and Files

The following are the steps to delete old backups and create new ones:

• Go to the desktop screen and right-click the Intuit Data Protect icon.
• The icon is in the shape of a green padlock at the bottom-right corner of the screen.
• Now, after right-clicking the icon, choose the Open Intuit Data Protect option.
• Then, hit Control and R keys to open the window from where you can delete backed-up files.
• After that, IDP will compute the size of every folder, and when the process ends, choose Delete.
• Proceed to click Yes to the confirmation message for permanently deleting the backup folder.
• Lastly, choose OK.

Step 3: Minimize the Backup File Size

If you do not want to reach the storage limit, try removing all the files you no longer need to backup.

• Firstly, begin by right-clicking the IDP icon on the desktop screen and choosing Open Intuit Data Protect.
• Now, click Open Intuit Data Protect.
• After that, remove the tick marks from the files you don’t want to backup.
• Now, until you exit from the Backup Settings, click Continue.
• In the end, once again, try to backup new files and folders and see if the data protect backup unsuccessful.

7th Solution: Verifying the Drive’s File System

Check if the drive file system is NTFS. Intuit Data Protect cannot backup the company files if this is not the case.

• Firstly, choose the My Computer or My PC option from the Start menu.
• Then, right-click the C Drive, and from the drop-down menu, click the Properties option.
• Lastly, look for NTFS listed in the file system.

Summing Up!!

Data backups are crucial for future purposes in case the original company file and folders get corrupted or damaged. Therefore, anyone who faces an Intuit Data Protect Backup Incomplete Error must implement the troubleshooting solutions discussed above. However, if you are a new user or feel you might need a professional to handle the critical company file data, contact us at the +1-(855)-955-1942. Do not hesitate and pick up your phone now. Our support team is ready to guide you at every step.

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