Fix QuickBooks Multi-User Mode Not Working Error [Detailed Guide]

Unable to run QuickBooks in multi user mode

Multi-user mode is an inbuilt feature in QuickBooks by which multiple users can access the same company file at the same time without any bar of time and place. To do so, all one needs is a QuickBooks license. However, many times due to a disrupted network server or unstable internet connection you might end up with QuickBooks multi-user mode not working. Wondering why QuickBooks won’t switch to multi-user mode? It’s because you must have tried to open a company file located on the server computer. Moreover, there are several other reasons as well due to which you are unable to run QuickBooks in multi-user mode. To get aware of the possible reasons, you must proceed to the next section.

Wondering why QuickBooks freezes when switching to multi-user mode? Well, there are numerous reasons behind it. To get well-versed with all such reasons, we would suggest you to reach our experts by giving us a call on our Toll-Free Number +1(855)-955-1942.

Why Is QuickBooks Not Working In Multi-User Mode?

Several reasons can evoke QuickBooks multi-user mode not working error, to help you get aware of them, below we have listed all such possible causes:

  • QuickBooks wouldn’t be installed on the server.
  • Mis-configured hosting settings can evoke QuickBooks multi-user mode not working issue.
  • Firewall or antivirus software is preventing communication between user computers.
  • The database server is unable to open the company file.
  • Windows file permissions are incorrectly set.

After getting aware of the possible causes that result in QuickBooks multi-user not syncing error, you must proceed to the resolution methods that can help you fix it. Here, we have listed some of the effective solutions following which you would be able to rectify QuickBooks multi-user mode not working error:

Solution 1: Check the folder Permissions on your Server computer

To access folders in the multi-user mode, the folders need to have the right Windows permissions. It ensures that the folder holding your company files has permission to be on your network.

  • Click on the Windows icon and open File Explorer.
  • Right-click the folder in which you have stored your company file. Then, select Properties.
  • On the Security tab, select Advanced> QBDataServiceUserXX> Edit.
  • Make sure to set the following settings to Allowed:
    1. Traverse Folder/Execute File
    2. List Folder/Read Data
    3. Read Attributes
    4. Read Extended Attributes
    5. Create Files/Write Data
    6. Create Folders/Append Data
    7. Write Attributes
    8. Write Extended Attributes
    9. Read Permissions
  • Right-click the folder in which your company file is saved and select Properties.
  • After that, select Security followed by Edit.
  • Choose QBDataServiceUserXX and select Full Control, then Allow.
  • Lastly, click on Apply, then OK.

Aren’t you able to fix the QuickBooks multi-user mode not working error? If yes, then, don’t panic! You can jump to the next solution.

Solution 2: Install QuickBooks Database Server Manager

QuickBooks Database Server Manager allows you to share your company files with other computers over your network. Besides, it also allows you to monitor your multi-user network. It’s essential to have QuickBooks Database Server Manager running while setting up a network, for accessing the company files. It provides you with the option to scan for the company file on the server computer and ultimately help you resolve the QuickBooks multi-user mode not working error.

Solution 3: Create a Windows user with admin rights

If you’re using QuickBooks Desktop in a multi-user mode, then, make sure to sign in to Windows as a user with admin rights to resolve QuickBooks multi-user mode not working error. With this, you can change your firewall settings and folder permissions. Moreover, you also need to provide admin rights to programs like Database Server Manager. Follow the below-given steps to create a Windows user with admin rights so you can set up programs and change settings in Windows.

  • Close QuickBooks Desktop in the first place.
  • Click on the Windows icon and open the Control Panel. There, select User Accounts.
  • Further search for the QBDataServiceUserXX for your version of QuickBooks Desktop. For QuickBooks Desktop 2021, look for QBDataServiceUser31. For the 202o version, look for QBDataServiceUser30. The number goes down for each version.
  • Then, select Change the account type option followed by Administrator. Again, select Change Account Type.
  • Select Apply to save your changes.

Note: Make sure to repeat these steps for each version of QuickBooks Database Server Manager that you use.

Solution 4: Scan your folder using the Database Server Manager

Before you can share your files, you need to scan the folders holding them using the Database Server Manager to access your file over the network: Important: Following the below steps might share all your folders if you’re using Database Server Manager 2019. Therefore, if you want to give access to specific users then, you must set your folder permissions.

  • On your server computer (the one that hosts your company files), click on the Windows icon.
  • Type Database into the search space and open QuickBooks Database Server Manager.
  • Go to the Scan Folders tab and click on browse to select the folders that hold your company files (QBW).
Scan Your Folders using Database Scan Manager
  • Once done, click OK.
  • At last, click on Start Scan.

Once the scan completes, the folders will be visible in the QuickBooks company files found section. It will allow you to access the company files from these folders from other computers on your network.

Solution 5: Turn on Hosting on your Server Computer:

Try to turn on Multi-user Access on your server computer to resolve the QuickBooks multi-user mode not working issue. Your server computer should be the only computer with this feature turned on:

  • In QuickBooks Desktop, go to the File menu.
  • There, select Utilities followed by Host Multi-User Access.
  • Lastly, click on Yes to confirm.

When you want to access your multi-user network, sign in as a user with admin rights on your server computer and workstations.

Solution 6: Make sure QuickBooks services are running on your server computer

Follow these steps to check QuickbooksDBXX. Then, repeat them for QBCFMonitorService.

  • Click on the Windows icon and type Run into the search and open Run Window.
  • Type services.msc into the Run window, and then press the Enter key.
  • Find and double-click QuickBooksDBXX on the list. [Here, XX notes your version of QuickBooks.]
  • After that, select Automatic for the Startup Type.
  • Make sure the Service status is either Running or Started. If it’s neither, select Start.
  • Go to the Recovery tab and select Restart the Service from each of these drop-down menus: First failure, Second failure, and Subsequent failures. 
  • Select Apply and then OK to save the changes.
  • Once done, open QuickBooks on each workstation. Go to the File menu and select Switch to Multi-user Mode.

We hope the above-listed methods would have helped you resolve QuickBooks multi-user mode not working error without any hassle. However, if you get stuck and need further assistance, we would suggest you give us a call on our QuickBooks Data Services Solutions Helpline Number +1(855)-955-1942.

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