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Ways To Fix QuickBooks Error 12007: Network Timeout Issue

QuickBooks Error 12007

QuickBooks Error 12007 is a common issue that users encounter specifically while trying to update the QuickBooks application. This error typically occurs when QuickBooks is unable to establish a secure internet connection for various reasons. Issues like network connection problems, firewall settings, unfavorable Internet Explorer settings, etc., can trigger the error code 12007. Additionally, when you face this error, you may experience difficulties in updating the software, accessing online features, or downloading payroll updates. The error message associated with QuickBooks 2023 Error 12007 says:

Problem Error 12007: A network timeout that is preventing QuickBooks from accessing the server.

QuickBooks Error 12007

Causes And Solutions for QuickBooks Update Error 12007

QuickBooks Payroll Error 12007 generally arises because of internet-related problems and unfavorable settings for QB. Let’s look at the complete list of reasons and their respective solutions to fix this error:- 

Reason 1: Internet Explorer is Damaged

QuickBooks uses Internet Explorer in the background to run online services in QB. Damage in your Internet Explorer leads to QuickBooks Pro Error 12007, preventing the download of payroll and QB updates.

Solution: Repair Internet Explorer

Users need to repair their Internet Explorer application to fix QuickBooks Desktop Error 12007. Follow the below-mentioned steps and after that, try downloading payroll and updates again:- 

  • Press Windows + R on your keyboard, and the Run command window will open up.
  • Type in SFC/scannow in the Run window and tap on the OK button.
  • Follow the on-screen instructions to complete the File Checker process.
  • Reboot your system after the process is done.

Related Article: QuickBooks File Doctor | Resolving Company File Errors in Minutes

Reason 2: Unfavourable Internet Explorer Settings

As mentioned above, QB uses Internet Explorer to run online services. The settings of IE directly affect how QB connects to the internet. Users may witness QuickBooks error message 12007 if the settings of IE are not favorable for QuickBooks.

Solution: Configure Internet Explorer Settings

Users need to go through their Internet Explorer settings and ensure that it is favorable for QuickBooks. These are the steps you need to follow:- 

  • Close QBD on the system and then run Internet Explorer.
  • Tap on the Tools button and choose Internet Options from the list.

NOTE – Press the Alt button on the keyboard if you can’t find Tools.

Go to the Security tab and click on the Globe icon. Ensure that the security level is not more than Medium-High.

Then go to the Connections tab and choose Never Dial a Connection if you do not use the dial-up node (DUN) on the system and choose the correct ISP if you do. 

Tap on OK and choose LAN settings, ensuring that they automatically detect settings. Check if Use a Proxy Server box is clear.-Note down the complete address and port if Use a Proxy Server is selected. 

Do not untick the Use a Proxy Server option if the port is other than 80.

Clear the checkbox for testing purposes if the port is 80. 

  • Then click on OK and go to the Advanced tab.
  • Choose Restore Advanced Settings, and under the settings option, find Use TLS 1.2 and make sure that it is selected. 
  • Tap on OK and then close IE. Now, reboot your system.

Reason 3: Unsupportive Default Browser

QuickBooks online services are directly affected by the default browser set on your system. Users may run into QuickBooks error code 12007 if the default browser does not support QB. 

Solution: Set Internet Explorer as Default Browser

Internet Explorer is the preferred browser by QuickBooks that supports it. These are the steps users need to follow:- 

  • Run Internet Explorer on your system.
  • Tap on the Gear icon present in the upper right corner.
  • Choose Internet Options from the list and go to the Programs tab.
  • Click on the Make Default button under Default Web Browser.
  • Finally, tap on OK.

Read Also – How To Easily To Use QuickBooks Tool Hub

Reason 4: Internet Connection Problems

Users need a strong internet connection to download updates and payroll. QuickBooks Pro Error 12007 can be due to poor a internet connection. It can either be a technical glitch or a problem on the end of the internet provider.

Solution: Check Out Other Websites

Users should check out other websites and make sure that the internet is working fine. If you can’t access other websites too, the problem is with your internet connection. Contact your internet provider and get the issue resolved.

To check if the internet is working fine on your system, you should check out some other websites. Try to access a few websites like If you can not access the other websites as well, then the issue is with your internet connection. You need to connect with your internet provider and get it resolved.

Reason 5: Incorrect Windows Security Settings

Your window system controls the flow of the internet for applications. Incorrect Internet settings can be a reason for QuickBooks Error Message 12007.

Solution: Configure Windows Firewall, Internet Security, and Parental Control

There are multiple things that can restrict the flow of the internet for QuickBooks. You need to make sure that the Windows firewall has a specific port for QB. QuickBooks should not be part of the list that is controlled by parental control. 

Reason 6: Outdated QuickBooks

Running an outdated QuickBooks application can be the reason why QuickBooks error 12007 is occurring. You might not be able to download payroll updates as the version of QB you are using is not compatible with the internet.

Solution: Update QuickBooks Desktop

Updating your QuickBooks application is the way to resolve it. These are the steps you need to follow:- 

  • Run QuickBooks in the No Company Open window.
  • Tap on the Help tab and choose Update QuickBooks Desktop.
  • Now go to the Update Now menu and tickmark the Reset Update box.
  • Click on the Get Updates box to start the download process.
  • Reboot your system once the download process is over. 
  • Accept any popup that arises in regards to installing a new release of QuickBooks.

Steps to update QuickBooks desktop

Additional Solutions To Fix QuickBooks Error Code 12007

Along with the steps mentioned above, there are some additional ways that you can use to fix the error code 12007. These steps are mentioned below:

Solution: Install the QuickBooks in Selective Startup Mode

You need to uninstall the QB application and then install it back in the selective startup mode. But before that, make sure to create a backup copy of your QB company file and note down your product and license info.

Step 1: Switch to Selective Startup Mode

This step will make sure that no other app gets in your way while updating the QuickBooks application.

  • Press the Windows +R keys to open the Run command on the screen.
  • After this, enter misconfig and then hit OK.
  • Now, in the General tab, click the Selective Startup and then Load System Services.
  • Then, on the Services tab, click on Hide all Microsoft Services and then Disable all.
  • Now, you need to uncheck the Hide all Microsoft services box.
  • After that, choose the Windows Installer from the list of services.
  • Then hit OK and select Restart on the System Configuration window.

Step 2: Uninstall And Re-install QuickBooks Desktop

  • First, uninstall and then re-install the QB Desktop application.
  • Then, on the keyboard, press the Windows and R keys to open the Run command.
  • Now, again, type the command msconfig and hit OK.
  • Next, choose the Normal startup option from the General tab and hit OK.
  • Lastly, restart your system from the system configuration window.

Solution: Reset QuickBooks Updates and Install them Again

For this, you should make sure that the company file is in single-user mode. Then, you need to reset all the previous updates and manually install the updates again. The steps to manually update the application are as follows:

  • Go to the Help section and select Update QuickBooks Desktop.
  • Then, hit the Update Now button and select the Get Updates option.
  • Now, when the update finishes, close the application and reopen it.
  • When it prompts to install the updates, click Yes.
  • After this, when the installation finishes, follow the on-screen instructions to complete the process.

If you have an active Payroll Subscription, you also need to download the latest payroll tax table and then process the payroll.

So this has been all about QuickBooks Update Error 12007. We hope that these solutions allow you to download payroll and updates. In case none of these solutions work, reach out to an expert at QuickBooks Data Service Solutions Helpline Number +1-(855)-955-1942, and they will guide you on what you need to do.

Question 1: How do I know my version of QuickBooks Desktop?

Ans: To see the version of your QB Desktop, do this:
1. Open the QuickBooks Desktop application.
2. Press the F2 (or Ctrl + 1) keys to open the Product Information window on the screen.
3. Then, check the current version and release you have.

Question 2: How do I know my tax table version?

Ans: To check the tax table version, look for the number next to the You are using tax table version option.

Question 3: Can I use the QuickBooks Tool Hub to rectify error code 12007?

Ans: Yes, you can use the Clean Install Utility from QuickBooks Tool Hub to rectify error 12007.

Oscar Joe Editor
Oscar Joe is a Certified Accountant with Expertise in QuickBooks, Sage and Quicken Accounting Software. Joe has been working with Data Service Solutions for the last 3 years as a QuickBooks Expert and is Helping Accounting software users with their day to day accounting tasks and issues.
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