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Verified Ways to Resolve QuickBooks Error 6189 77

QuickBooks error code 6189 77

Users have complained about running into QuickBooks Error 61899 77 while opening or creating a company file. It is a runtime error that arises when the company file can’t be accessed in a timely manner. This error has multiple reasons, such as a damaged company file, multiple workstations accessing the same file in single-user mode, etc. There are similar kinds of errors belonging to the 6189 series, such as Error 6189, Error: 6189 -82, Error 6189 -1005, Error 6189 -85, etc. The error messages that flash on the user’s screen is:- 

QuickBooks Error Code 6189 77
QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.
Error 6189 77 in QuickBooks
QuickBooks Error Message 6189-77

Unable to resolve QuickBooks error code 6189 77 on your system? Talk to our experts at +1-(855)-955-1942, and they will help you fix it.

Reasons for Intuit QB Error 6189-77 

Intuit QB Error 6189-77 occurs because of damage in your company file or using the wrong mode to access the file. The complete list of reasons for this error is as follow:- 

  • Your .ND and .TLG file is either damaged or corrupted.
  • Damage in your QuickBooks file.
  • Multiple users are trying to access the company file in single-user mode.
  • There is a mismatch between the Company file (.QBW) and the Transaction log file (.TLG)
  • Incomplete installation of QuickBooks application.
  • The system is infected with a virus or malware.
  • Essential QuickBooks related files were deleted accidentally.

There are many different ways to fix QuickBooks error 6189 77, such as renaming TLG files, clean installing QuickBooks, etc. We will advise you to follow these solutions one by one and check if the error is resolved or not after completing every solution:

Solution 1- Terminate the Programs Running Simultaneously

A runtime error generally arises due to programs conflicting with each other. You can stop extra programs through the task manager. These are the steps you need to follow: – 

  • Press Alt + Ctrl + Del and select Start Task Manager.
  • A new window will open up. Click on Processes tab.
  • Select the programs one by one and click on the End Process button.

NOTE: Check if the error is resolved after closing every application. It will help you figure out which application is causing the trouble. 

Solution 2- Run a Scan to Check for Virus

The presence of malware or virus on your system can lead to QuickBooks error code 6189 77. It will affect applications other than QuickBooks too. Open your antivirus application and process a full scan to check for viruses. If you find any virus, clear it off from your system. Each antivirus has its own steps to give a scan command, and thus it is not possible to give you step-by-step directions for the same.

Solution 3- Change name of Transactional Log File

QuickBooks Error Message 6189-77 can appear on your system if the name of your company file and TLG file are different. You need to go to your TLG file and then rename it. These are the steps you need to follow:- 

  • Open the folder that has your company file.
  • Look for the file having .TLG extension. E.g.- company_file.qbw.tlg
  • Right-click on it and select Rename. Add the word OLD at the end of the file name. Eg- Company_file.qbw.tlg.old
  • Now rerun your QuickBooks desktop application. 

Solution 4- Reinstall QuickBooks Desktop

Damaged application or incomplete installation lead to Error 6189 77 in QuickBooks. Users need to uninstall QuickBooks and then reinstall it. These are the steps you need to follow:- 

  • Press the Windows Start button and click on the Control Panel.
  • Choose Programs and Features or Uninstall a Program.
  • Browse through the list and select the QuickBooks version you want to uninstall.
  • Then tap on Uninstall/change, click on Remove, and click on Next. 

NOTE: Sign out and then sign back in from an admin account if you don’t see this option.

  • Now download QuickBooks from a credible site and reinstall it on your system.

Solution 5- Reinstall Runtime Libraries 

An update, such as the MS Visual C++ package, can lead to QuickBooks Error 6189 77 if it was not installed correctly. Reinstall these applications by following these steps:

  • Press the Windows Start button and click on the Control Panel.
  • Click on Programs and Features and select Microsoft Visual C++ Redistributable Package from the list.
  • Click on Uninstall and then reboot your system.
  • Now, download Microsoft Visual C++ Redistributable Package and install it on your system.

So this has been all about QuickBooks Error 6189 77. We hope these solutions will help you open your company file. If the error still persists after following the above-mentioned solutions, reach out to QuickBooks Data Service Solutions Team at +1-(855)-955-1942 and they can provide you with advanced troubleshooting methods.

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Lily Evans

Lily Evans is a Certified Accountant with Expertise in QuickBooks, Sage and Quicken Accounting Software. Lily has been working with Data Service Solutions for the last 3 years as a QuickBooks Expert and is Helping Accounting software users with their day to day accounting tasks and issues.

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