QuickBooks Error 15107 arises when users attempt to update QuickBooks Desktop and receive the latest tax table updates. It is a part of 15xxx-series errors and appears with a message saying,
“[Error 15107] The update system cannot be initialized. For troubleshooting steps, note the error and type the following in a web browser window. www.quickbooks.com/support/update.html”
There are almost 15 15XXX series errors that you can face due to a few common reasons. To tackle them, similar troubleshooting is followed. So, let’s investigate the reasons for this error and professional troubleshooting solutions to rectify error 15107 and other 15XXX series errors in QuickBooks.
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Why do I Get QuickBooks Error 15107?
You might encounter error code 15107 in QuickBooks due to the following reasons:
- Faulty mapping of the Shared Download drive can trigger this error.
- If your payroll updates have a missing file or component, it can cause this error.
- Damaged Windows files may lead to this error.
- Firewall settings can block payroll updates in QuickBooks Desktop.
- If QuickBooks File Copy Service (FCS) is turned off, you might encounter QuickBooks error 15107.
- The system may have trouble verifying digital signatures, causing error 15107.
Also See: Get QuickBooks Desktop Payroll Error 15223 Resolved With Easy Steps
Consideration Before Fixing QuickBooks Error 15107
Before you fix error 15107 in QuickBooks Payroll, attempt to configure the firewall and internet security settings. Windows firewall may restrict internet access for specific QuickBooks Desktop updates, programs, or files. Here’s how to manage these settings automatically and manually:
Step 1: Install QuickBooks Tool Hub
Several common errors can be resolved with QuickBooks Tool Hub, including error 15107 in the following way.
- Click File in QuickBooks and hit Exit, then Download QuickBooks Tool Hub on Windows 10, 64-bit:
- Save it where it’s easily accessible, and locate the downloaded file path using the Show in Folder option.
- On the other hand, if you do have the QuickBooks Tool Hub package, click File Explorer and locate the file from Downloads.
- Now, launch this downloaded file (QuickBooksToolHub.exe).
- Install using the Install Shield wizards and agree to the License agreement.
- Once the installation ends, double-tap the tool hub icon on Windows Desktop to launch it.
Step 2: Run QuickBooks File Doctor
After installing QuickBooks Tool Hub, let’s run QuickBooks File Doctor, which is a crucial tool to rectify general company file issues.
- Click Company File Issues and choose the Run QuickBooks File Doctor option.
- The file doctor may open in a minute.
- Go to the drop-down list and select your company file. Browse and search if the file isn’t available.
- Click check your file and network and hit Continue.
- Add QuickBooks admin password and tap Next.
- Your file size determines the scan time, which may take around 5 minutes.
- After the scan, access QuickBooks and your company file.
- The scan may show unsuccessful even if it repairs the cause of the problem.
Step 3: Manual Firewall Configuration
When the File Doctor fails to work for QuickBooks error code 15107, try the manual steps. These include adding firewall port exceptions for QuickBooks as follows:
- Tap the Windows key on the keyboard, type Windows Firewall, and open it.
- Choose Advanced Settings, right-click Inbound Rules, and click New Rule.
- Hit Port, then click Next.
- Choose TCP and input specific QuickBooks ports needed for your version.
- Enter the port number and click Next.
- Tap Allow the Connection and hit Next.
- Mark all profiles when requested and click Next.
- Generate a rule and name it.
- Click Finish and repeat the same set of steps to create Outbound Rules.
Next, create Windows Firewall exceptions for QuickBooks programs as follows:
- Click Start and open Windows Firewall from here.
- Tap Advanced Settings.
- Right-click Inbound Rules, then New Rule.
- Choose Program and hit Next.
- Tap This Program Path and hit Browse.
- Choose the QuickBooks executable files and hit Next.
- Tap Allow the Connection, then Next.
- Tick all profiles when requested, then click Next.
- Create and name this rule.
How to Resolve QuickBooks Error 15107?
Resolve QuickBooks error 15107 while updating Payroll as follows:
Solution 1: Get Administrator Permissions for Updates
Appropriate administrator access is necessary to run QuickBooks Payroll updates:
- Exit company files and QuickBooks Desktop.
- Right-click the QuickBooks Desktop icon and select Run as administrator.
- Hit Yes when this message comes, “Do you want to allow this program to make changes to your computer?.”
- Launch the QuickBooks Desktop program and retry to get the payroll tax table updates.
Solution 2: Run Quick Fix My Program
Quick Fix My Program closes the background operations interfering with QuickBooks and repairs your program.
- Open the QuickBooks tool hub and proceed to click Program Problems.
- Select Quick Fix My Program and reopen your company file and QuickBooks.
- Download the payroll tax table and QB Desktop updates.
If any error emerges during this process, undertake the following steps:
- Close QuickBooks Desktop.
- Navigate to C:\ProgramData\Intuit\QuickBooks XX\Components. XX is your QB Desktop version.
- Right-click Components and choose Delete.
- Open QuickBooks Desktop and go to Help.
- Click on Update QuickBooks Desktop and tap Update Now.
- Check the Reset Update option and select Get Updates.
- After the download finishes, close and reopen QuickBooks Desktop.
- Once again, go to Help and tap Update QuickBooks Desktop.
- Then, choose Overview and click on Update Now.
Solution 3: Get a Digital Signature Certificate
Undertake digital signature certificate installation through the following steps:
- Navigate to C:\Program Files\Intuit\QuickBooks.
- Right-click QBW32.exe and choose Properties.
- Click Digital Signature and confirm that Intuit is listed in the signature list.
- Click Details and tap View Certificate in the Digital Signature Details window.
- Click Install Certificate in the Certificate window.
- Select Next until you see Finish.
- Then, click Finish and reboot your computer.
- Launch QuickBooks and try to redownload the update.
Solution 4: Repair your QuickBooks Program
You may need to run the QuickBooks Install Diagnostic Tool to fix QuickBooks error 15107:
- Open QuickBooks Tool Hub.
- Click Installation Issues.
- Select QuickBooks Install Diagnostic Tool.
- Let the program run and repair common installation problems.
Solution 5: Reinstall QuickBooks
You may have to fix general installation issues causing QuickBooks error 15107. For this, reinstallation may be crucial, so download your QuickBooks version installer and keep the product and license numbers handy before reinstalling.
- Uninstall QuickBooks by opening the Control Panel from the Start menu.
- Click Programs and Features and tap Uninstall a program.
- Choose your QuickBooks Desktop version from the Programs list.
- Tap Uninstall/ Change.
- Hit Remove, then Next.
- Now, reinstall QuickBooks Desktop.
Bottom Line
We hope our in-depth guide covering all the details about QuickBooks Error 15107 helps you resolve this payroll update error. If this expert-curated blog doesn’t work or you are stuck on some steps, call us at +1-(855)-955-1942. Our specialist team with decade-long experience will handle your problems in no time.
Frequently Asked Questions
Ans: The following are the prime causes of payroll update error 15107:
1. If the digital signature file gets corrupted.
2. Misconfigured Internet security or firewall settings.
3. The system date and time are not set correctly.
4. Corrupted or missing components of Windows OS
Ans: The following are a few signs that you should pay attention to:
1. Automatic system shutdowns.
2. The QuickBooks application will start to freeze occasionally.
3. You will not be able to download new updates even after several tries.
4. The payroll update error will flash on the screen until it is resolved.
Ans: The following are the steps to reconfigure the date and time zone on the system.
1. At the bottom right corner, you will see a digital clock on the taskbar.
2. Right-click on the clock and click on Adjust Date / Time option.
3. Then, choose the Change Date and Time option.
4. Further, enter the right date and time and choose OK.
5. In the end, launch QuickBooks Desktop and download the updates again.
Ans: While installing QuickBooks Desktop on the system, you can opt for express install if:
1. You are a first-time user.
2. Reinstalling the QuickBooks software.
3. If you are going to utilize QB in single-user mode.
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