QuickBooks Delivery Server Down Error: Let’s Fix It Now

Various difficulties may occasionally arise when you attempt to send invoices and sales forms to your customers using QuickBooks Online. One of the common issues that you might face is the QuickBooks delivery server down error. Here are the error messages that you are likely to observe on the screen:

This problem can trigger several negative consequences for your business, such as disrupted workflow, delayed payments, reduced productivity, and tarnished brand image. Fortunately, you can effectively get rid of this glitch using various troubleshooting methods.

Alright, then, let’s explore the article to learn about the relevant causes of this error and find out how we can eliminate it effortlessly.

If you want immediate help to troubleshoot the QuickBooks delivery server down error, dial +1-(855)-955-1942 to contact a QB professional.

Why Do You Notice the Delivery Server Down Error in QB?

You might encounter the QuickBooks delivery server down error due to the following reasons:

• You might fail to connect to the QBO server due to the improper format of company & customer email addresses.
• Any special character or symbol in the invoice filename can prevent the server from correctly interpreting it.
• If your invoice files are zipped with a size greater than 25 MB, the server might not have the required power to process it.
• Incorrect email address format on sales forms can cause failure during the delivery process.
• An inconsistent Internet service connection can prevent seamless access to QBO.
• Damaged PDF settings in the web browser app can trigger failure during the authentication process of your emails.
• Cache & cookie data stored in the browser app can hinder QBO features and tools from loading properly.
• You might not have updated your browser, and thus, you might not have access to improved features and tools.

Now that you have understood the major factors that can provoke this problem, let’s navigate to the next section to learn some really fast fixes for it.

3 Quick Approaches to Fix the QB Delivery Server Down Issue

Sometimes, you may need to urgently send emails to your customers, and thus, you might not have sufficient time to resolve the QuickBooks delivery server down error. In such circumstances, you can do the following to instantly send invoices & sales forms to clients:

1. Download the Invoice PDF & Send It Using Email

You can download the invoice PDF file on your system & attach it to the email outside QBO. After that, you can seamlessly send the email to your client. Here’s how to do so:

• Open the QBO account and navigate to the Sales menu.
• Choose Invoices and select the Pencil icon shown under the Action column.
• At this point, select the Print or Preview tab, and after that, you must tap Print Preview.

• Tap Download to download your invoice PDF file on the computer.

• Finally, attach the invoice PDF file to an email outside QBO and send the email to the customer.

It is also possible for you to send the invoice PDF link using SMS to your client, as detailed below.

2. Share Your Invoices Using the SMS App

Here are the steps that you can follow to send the invoice PDF link using the SMS app:

• Firstly, open the invoice PDF file and choose the Save or Share Link.
• Select Copy Link, and after that, you will have to paste the invoice PDF link into the SMS app.

• Finally, you can send an SMS to the customer.

Another alternative method to send invoices to clients is to utilize your WhatsApp account, as explained below.

3. Utilize WhatsApp to Send Invoice PDFs to Clients

Here are the points that explain how you can use WhatsApp to share invoice PDFs with your customers:

• On your Smartphone, you should access QBO and choose the Activity menu.
• Access the invoice PDF and tap the Preview & Send option.
• Select WhatsApp, and after that, you should select the customer name using the WhatsApp share window.
• Type the relevant message and click the green arrow to share the invoice PDF.

Let’s now learn about various comprehensive methods to resolve the QBO delivery server down problem.

10 Ways to Eliminate QuickBooks Delivery Server Down Error

Here are the resolutions that you should implement whenever you run into the QuickBooks delivery server down error:

1. Review the Company & Customer-Facing Email Addresses

The company and customer-facing email addresses must be in the required format so that you can successfully send invoices to customers. Here’s how to check these email addresses on your system:

• Access the QBO window and move to the Settings menu. After that, you will have to choose Account & Settings.

• Tap the Company icon, and you will need to click the Contact Info option.
• At this point, you need to check the format of the company & customer-facing email addresses. Here’s the table that shows the standard format that you must follow:

• Once you have ensured a valid format for these email addresses, you can seamlessly send invoice PDFs to clients.  If required, you can also change the business email address in QBO. 

If, however, you still encounter the QuickBooks delivery server down error, try implementing the following solution.

2. Check the Invoice Format On Your Computer

The invoice format should not have special characters and symbols in different fields. Here’s how to review the invoice format:

• Open your QBO account and navigate to the Sales menu.

• Select the Invoices icon, and after that, access your invoice. Ensure that there are no special characters or symbols in the following fields:

  • Custom Form Templates
  • Message
  • Description
  • Email Address
  • Attachment Name

• Finally, save the modified invoice and send it to your customer.

Do you continue to run into the QuickBooks delivery server down error? If that’s the case, consider checking the invoice file name, size, & type as discussed below.

3. Verify the Size, Name, and File Type of Your Invoice

Here are the points that you need to consider to ensure that the invoice file type, name, and size are in the proper format:

• First & foremost, check that the invoice file that you intend to send is not zipped. If your file has certain extensions (.zip, .rar, .7z, .tgz), it means that it has already been compressed.
• Your invoice file size must not exceed 25 MB.
• Ensure that there are no special characters in the invoice file name. If you find any special character in the invoice file name, you must right-click the invoice & select Rename. After that, delete the special characters and hit Enter.
• Once you have checked the size, file type, and name of your invoice, you can send it immediately to the client.

Do you notice that the QuickBooks delivery server down error still persists? If so, consider modifying the attachment settings as explained below.

4. Reorganize the Attachment Settings Before Sending Sales Forms

When sending sales forms to the client, it is crucial to review the attachment settings. This will ensure that the QBO app recognizes that you have attached the sales forms. Here’s what you should do:

• Go to Settings in your QBO account and tap the Account and Settings tab.
• Click Sales, and you will need to choose the Online Delivery option.
• At this point, mark the PDF Attached checkbox and tap Save.
• Finally, you can send the sales forms to the client.

If you still get the QuickBooks delivery server down error, try checking the Adobe Acrobat Reader settings as described below.

5. Review the Adobe Acrobat Reader Settings On Your System

The Adobe Acrobat Reader app should have valid settings on your computer so that you can effortlessly send invoices to your clients. Explore the table depicted below & ensure that your Adobe Acrobat Reader app has standard settings:

Do you still notice the QuickBooks delivery server down error? If so, try using the following troubleshooting hack.

6. Check the Internet Speed & the Internet Connection Setup

An inconsistent Internet connection can hinder you from emailing invoices to clients. Moreover, any flaw in the Internet connection setup will provoke various issues when running QBO. Here’s how you can ensure a perfect Internet connection on your computer:

• First & foremost, you should access any Internet speed test website, such as Cloudflare, to find out the current Internet connection speed on your computer. If you notice that you do not have at least 10 Mbps Internet speed, you should switch to a new Internet service provider. Ensure that you have access to sufficient Internet speed at all times when running QBO.
• It is necessary to review your Internet connection setup, including all the devices & equipment. This is essential to ensure that you have seamless access to the Internet when running QBO on your system. You can also engage an IT professional for this task.

If you continue to encounter the QuickBooks delivery server down error, consider checking the email address format of the location on your sales form, as explained below.

7. Examine the Email Address Format of the Location On Your Sales Form

When you utilize the location tracking facility in QBO, you need to ensure a valid email address format on the sales form. Here’s how you can do so:

• Firstly, open your QB Online account and jump to Settings.
• Access the All Lists tab, and after that, you have to click the Locations option.
• At this point, check the location that you have used for the sales form. After that, move to the Action column.
• Choose the Edit option and check the email address listed against the following field: “This location has a different email address for communicating with customers.”
• You can modify the email address listed in the field. After that, click Save and send the sales form to your client.

Also Read: How to reconcile the bank account in QuickBooks.

Do you still notice the delivery server down error message in QuickBooks? If so, try checking your browser PDF settings as detailed below.

8. Ensure Valid PDF Settings in the Web Browser

Your web browser (Google Chrome or Mozilla Firefox) must have correct PDF settings to ensure that you can send emails to your clients seamlessly. Valid PDF settings in the browser ensure that your invoice PDF files are processed correctly.

If you still encounter the QuickBooks delivery server down error, consider running your browser in incognito mode, as detailed below.

9. Run Your Web Browser in Private Mode

Heavy cache data in your web browser can hinder you from sending emails to your customers. When you run your browser in private mode, you ensure that the cache data doesn’t affect your email-sending process. Here’s how you can run various browsers in incognito mode:

Do you continue to face the QuickBooks Online delivery server down error? If so, try using a different web browser app, as illustrated below.

10. Utilize a New Web Browser Application

There are various web browser apps that you can utilize to access QBO. Switching to a different browser to run QBO can help you send emails to your clients. Here’s the table that lists various browsers that you can try on your computer to access QBO:

Finally, you can run QBO using the new web browser app to send emails to your customers.

Winding Up

In this comprehensive blog, we have discussed various solutions for the QuickBooks delivery server down error. Hopefully, you can now send invoices & sales forms to your clients effortlessly. If, however, you still face various challenges or have a query, you can contact a QB professional for real-time guidance.

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Robert Downe SEO Editor

Robert is an accounting professional, well versed in many accounting software. He has established himself as a QuickBooks expert over the past ten years. Robert finds great joy in assisting businesses and accountants all over the country so that they can manage their finances seamlessly. He does so individually and through his blogs.

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