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Failed to Resolve QuickBooks Error 1402? Fix it!

QuickBooks Error 1402 in Windows

QuickBooks is updated on a regular basis to keep it safe from malware, add new features, and correct bugs. Sometimes, When you install or open QuickBooks Desktop once it has been installed, you may see Error 1402. This error does not allow users to access the application. In the next part of the blog you will get aware of the possible causes that bring forth the QuickBooks Error 1402 and the ways to resolve it.

Have you run into QuickBooks error 1402 and don’t know what to do? We would suggest getting in touch with us by giving us a call on our Helpline number +1(855)-955-1942.

What Causes QuickBooks Error 1402?

Many factors can cause error 1402 when you try to install QuickBooks updates, including a problem with your corrupted file or an obsolete operating system. Let’s have a look at all of the possible causes:

  • The installation file you used was corrupted. 
  • You are running outdated Windows.
  • The installation process was incomplete or incorrect. 
  • Microsoft .NET Framework, C++ or MSXML files are damaged.
  • The application running in the background is hindering the installation process.  
  • The CD used for installation was damaged. 

Making adjustments to your entire system or manually attempting to address application installation difficulties are 2 ways to fix QuickBooks error 1402 in Windows. Execute the below mentioned process:

Solution 1- Use Install Diagnostic Tool from QuickBooks Tool Hub 

QuickBooks Tool Hub was developed with a motive to rectify errors arising with the QuickBooks application. Error 1402 while installing QuickBooks updates can also be fixed using this application. Follow these steps in order to do so:

  • Download and install the QuickBooks tool hub on your system. 
  • Once the installation process is over, run it.
  • Click on Installation Issues.
  • Choose QuickBooks Install Diagnostic Tool. Wait for it to complete the process. 
  • Once the process is over, restart your system and then again try to complete the process that led to the error.

Solution 2- Update Windows

As mentioned, outdated Windows is one big reason for QuickBooks Error 1402. You can simply fix this issue by updating your application. Here are the steps you need to follow in order to fix it:

  • Tap on the Windows start button.
  • Go on settings and choose Update & Security. 
  • Click on Windows Update and wait for your system to search if there are any updates available. 
  • If there is any update, click on download and then install. 
  • Now restart your system. 
  • If you are able to open QuickBooks before you see the error, run your QuickBooks application and then open your company file. 
  • In case you were unable to install QuickBooks earlier, try following the same process after the update. 

NOTE: Check if you see QuickBooks error 1402 in Windows again.

Solution 3- Install QuickBooks in Selective Startup

While installing QuickBooks update, an application running in the background can cause error 1402, as it can interfere with the entire process. Background interference is avoided when QuickBooks is installed in Selective startup mode. To run QuickBooks in this mode, follow these steps:

  • Note down your QuickBooks Desktop product and license info. 
  • Press Windows+R in order to open the Run command.
  • Type MSConfig and then press OK. 
  • Choose Selective Startup and Load system services in the General tab. 
  • Go on to the Services tab and choose to Hide all Microsoft Services.    
  • Choose Disable all. 
Disable all the options in selective startup
Error 1402 could not open key QuickBooks
  • Untick Hide all Microsoft services checkbox. 
  • Ensure that the Windows Installer checkbox is selected from the list and tickmark it if it is not.
  • Tap on OK and Restart your system. 
  • Now Complete the QuickBooks installation process. 

IMPORTANT: You need to switch to Normal Startup mode once the installation process is over.  

  • Press Windows+R, and the Run command will open. 
  • Type MSConfig click on OK.
  • Choose Normal Startup in the General tab and click on OK. 
  • Now Restart your system. 

Solution 4- Manually Rectify Windows Damage

Damaged Microsoft .NET framework, C++ and MSMXL files are one major reason for QuickBooks install error 1402. You can repair these files separately following these steps:

Windows .NET Framework and C++

Microsoft has built a Microsoft .NET framework repair tool in order to fix the issue with it’s setup or its updates. Click on the Microsoft framework heading to install it or find all the required details. 

Microsoft MSXML

You need to register MSXML DLL files on your system. The registration process is totally different for the 64-bit and 32-bit operating systems. Then you need to download msxml.msi installation files and install them. 

Once the repair process is over, try reinstalling your QuickBooks application. 

Solution 5- Reinstall QuickBooks Application

An incomplete or improper installation process causes QuickBooks error 1402. You need to uninstall the file and then reinstall it. This solution is only for those who face error 1402 while installing QuickBooks updates or running the application. These are the steps you need to follow:

  • Tap on the Windows Start menu. 
  • Search for the Control Panel and then open it. 
  • Choose Programmes and Features or Uninstall a Program. 
  • From the list of apps, choose the version of QuickBooks that is giving you trouble.
  • Click on Uninstall/Change and follow onscreen instructions. In case you don’t see the option, you will have to sign out and sign back in as Admin. 

IMPORTANT: While uninstalling QuickBooks, If you encounter an error message, you should stop troubleshooting. There could be another issue with your computer, and you should get assistance from an IT professional or Microsoft.

  • Now you need to go on Intuit’s website and download fresh QuickBooks installation file
  • Install QuickBooks through a fresh file and check if the error is still occurring. 

So, now you know what to do if QuickBooks Error 1402 occurs on your screen. We spoke about the probable causes and solutions. If you’re stuck and need help, we recommend contacting our experts by giving us a call on QuickBooks Data Service Solutions Helpline Number +1(855)-955-1942

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Lily Evans

Lily Evans is a Certified Accountant with Expertise in QuickBooks, Sage and Quicken Accounting Software. Lily has been working with Data Service Solutions for the last 3 years as a QuickBooks Expert and is Helping Accounting software users with their day to day accounting tasks and issues.

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