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Verified Process to Delete Customer in QuickBooks Desktop & Online!

Delete Customer in QuickBooks Desktop & Online

QuickBooks plays a vital role in maintaining a customer’s database. However, it is fairly common in every firm to lose a few clients for various reasons. Nobody wants to clog up their database with useless information about a client who has left them. In these circumstances, you can Delete Customer in QuickBooks and remove it from your database. You can do this in both QuickBooks desktop and online versions. Moreover, If you don’t want to delete a customer, you can always make a customer inactive.

Deleting a customer and making him inactive, although they look very similar but are quite a different process. When you make a customer inactive in QuickBooks, his name gets hidden from your Chart of Accounts, lists, and menus, but all of his transactions still remain available on reports. However, deleting a customer completely removes it.
Also, when you delete a parent customer from your books, their sub-customers also get deleted. However, if there is a project attached to the customer, then it can not be made inactive. Then, in this case, to make the customer inactive, you need to delete the projects attached to them.

Please keep in mind that even if you delete clients in QBO, the transactions related to them will remain in your company data Reports. A parent customer’s sub-customers will also be deleted if the parent customer is deleted.

Steps to Make a Customer Inactive in QuickBooks

In comparison to completely eliminating a customer, making them inactive is a safer choice. The name of your customer will be hidden in the Customer list, but you can find it if necessary. This process keeps a record of all the transactions that happened between you and your Customer in order to verify that the financial data for the year-end reporting and tax filling is absolutely correct. Follow these steps to make a customer inactive in QB:-

  • Click on the Sales menu.
  • Select the Customers tab.

Customer Inactive in QuickBooks

  • Click on the Sales menu at the left panel and then choose the Customers tab.
  • Choose the Customer you want to make inactive, and then click on Edit.
  • Now click on Make inactive and then press Yes in order to complete the process.

Make Customer Inactive in Quickbooks from Sales menu

Click on Make Inactive button in the edit window

QuickBooks offer you a feature to make multiple customers inactive rather than doing it one by one. you can delete multiple customers in quickbooks desktop using the following steps:
Click on the Customers at the top menu bar.

  • Click on the Customers at the top menu bar.
  • Then, choose the Customer Center option from the drop-down menu.
  • After that, go to the Customers and Jobs tab.
  • Then apply the filter to the All Customers option.
  • Next, hover your cursor on the customer name that you want to make inactive, then click on it when your cursor turns to an X.
  • Then, you can also select the other customers that you need to make inactive.
  • And afterward, you can close the Customer Center window.

Note: After you have made a customer inactive in QuickBooks, QB will display a transaction for him as ‘Name (deleted).

How to Permanently Delete a Customer in QuickBooks?

You are only allowed to remove a customer in QuickBooks that have no transactions under their name. It is to ensure that there are no discrepancies while filing taxes. There are different methods for deleting a customer in QuickBooks for QBD and QBO.

Follow the steps to Delete Customer in QuickBooks Desktop version:

  • Run’ QuickBooks Desktop‘ and Click on ‘Customer‘.
  • Go to ‘Customer Centre‘.
  • Find the name of the Customer you want to delete under ‘Customer and Jobs’.
  • Now click on the ‘Edit” menu.
  • Click on the option that says ‘Delete Customer Job.’
  • A message will pop up stating, “Are You Sure You Want to Delete This Customer Job?“. Now press “Yes” to continue.
  • Now close the ‘Window.’

Permanently delete a customer by clicking Delete Customer Job

Follow the steps to delete a customer in QuickBooks Online version:

  • Open the Customer Menu in QuickBooks and Choose “Customer Centre“.
  • Now Press Enter and click on the “Customer & Job” section.
  • Select the Customer you want to Delete.
  • Click on ‘Edit’ and then choose ‘Delete Customer Job’ and delete all customers in QuickBooks you wish to delete.

Important note: QuickBooks Desktop offers you the option to update your payroll and keep up with the most current and accurate rates and calculations for your provincial and federal tax tables. So, learn the QuickBooks Payroll Tax Table Update methods by going through the steps in our blog.

How to Restore an Inactive Customer in QuickBooks?

It is not unusual in a business for your old customers to get back to you. In that case, you can either open a whole new customer account for them or restore their previously inactive account. Follow these steps if you want to restore a Customer in QuickBooks:-

NOTE: This feature is only available for QuickBooks Online Version.

  • Click on the Sales button in the left menu.
  • Now choose Customer at the top.
  • Check the Include inactive box in the Settings (Gear icon beside the Export Button).
  • Look for the inactive customer button and then click on Make active link below the Action button.

Steps to Make an inactive customer active again

Now you can Go to the search bar and find the Customer you just made active.

Get Experts Help To Remove A Customer in QuickBooks!

So, we hope that this post has clarified what you need to do in QuickBooks to inactive a customer account, Delete a Customer in QuickBooks, and reactivate the inactive customers. If you get stuck while following any of the above steps and need expert assistance, get in touch with our experts by placing a call on QuickBooks Data Service Solutions Helpline Number +1(855)-955-1942.

Question 1: How can I delete bulk customers in QB Enterprise?

Ans: You can delete bulk customers in QuickBooks Enterprise in the following ways:
1. On the Customer & Jobs section, click on Add/Edit Multiple Customer: Jobs.
2. Then, on the next window, you need to click on Customize Columns.
3. After that, click Inactive in Available Columns and hit Add.
4. You can also include Customer Balance to check which customer has no running balance and then hit OK.
5. Now, after applying filters, you can sort Customer Balance.
6. Then, click on the Inactive box for one customer after rightclicking on it.
7. After this, Copy Down and automatically make all customers inactive.

Question 2: How can I add a new customer to my QuickBooks?

Ans: To add a new customer in QuickBooks, you need to click on the Get Paid & Pay option and then select Customer. After this, you need to select New customer and in the Customer display name field, enter the name and other info. Then review each section and hit the Save button.

Question 3: Can I make an inactive customer active again?

Ans: Yes, you can easily make an inactive customer active again by going to the Customer tab. Then click on the Settings icon from the Action column and then check the Include inactive checkbox. Now, you can look for inactive customers in the list and choose Make Active from the Action column.

Question 4: Can I edit a customer’s info in QuickBooks instead of deleting them if I put the wrong information?

Ans: Yes, you can edit a customer’s info by going to the ​Get Paid & Pay and then selecting the Customers option. After that, click on the customer you want to update the info for and hit Edit. Then, make changes and hit Save.

Oscar Joe Editor
Oscar Joe is a Certified Accountant with Expertise in QuickBooks, Sage and Quicken Accounting Software. Joe has been working with Data Service Solutions for the last 3 years as a QuickBooks Expert and is Helping Accounting software users with their day to day accounting tasks and issues.
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