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QuickBooks Print & Preview Not Working! Here’s How to Fix it

QuickBooks print preview not working

While using QuickBooks, users may require to print a number of documents such as checks, reports, invoices, etc. But sometimes the QuickBooks Print and Preview Not working issue occurs and they won’t be able to print the required documents. Many users reported that they’re trying to click the print & preview button but nothing happens or the QB print & preview button becomes unresponsive. This issue can be caused due to multiple reasons and can affect users in different ways. We will help you understand how you can fix this issue. 

The most common cause of QuickBooks print preview not working issue is too much data on your browser or any other adobe, PDF-related problems. Also, it can be directly associated with what you are trying to print, at other times, it could be related to other external factors such as connection issues with the printer, improper installation, etc. Let’s look at all the factors that cause this issue:-

  • QB is unable to connect with the printer
  • Cache and Cookies in your browser are causing the hindrance. 
  • Outdated and corrupted files
  • Damaged Adobe reader files
  • There are Printer driver issues
  • Printer is offline
  • Change in default printer settings

Depending on the cause of the QuickBooks Print & Preview Button Not Working issue, there are a variety of troubleshooting methods that can be used to get such issues fixed. Although if you are aware of the factor that is causing this error, look below for the solution related to your error. In case you don’t know what is leading to it, give each method a try, and hopefully, you will be able to fix the issue- 

Many times the problem is related to the printer and not the application. Sometimes the printer is offline or not working properly and that can cause the print & preview function not working problem in the QuickBooks. You need to make sure that your printer is working by trying to print something else:-

  • Click on ‘Start‘ and search ‘Notepad‘. 
  • Now type in some random text into ‘Notepad’ and go on ‘File‘. 
  • Select the printer that is connected and click on the ‘Print‘ tab.  

Note- If whatever you printed comes out fine, then the problem is not with your printer, and you can skip the rest of the steps from this method.  But if Not, follow the below-mentioned steps.

  • Now turn off the printer and then restart your computer.
  • Now turn your printer back on.
  • Look in the paper tray of your printer and ensure that it is loaded. 
  • Go to Control panel from windows option. Now click on ‘Printers and faxes‘.
  • Click on the printer icon and select the ‘Use printer Online’ option if your printer is offline. 
  • Now double click on the printer icon.
  • Click on the Printer button on the top right corner and press ‘Cancel All Documents’.
  • Restart your system now.

Adobe and Acrobat play an important role in printing purposes. You might be facing the error due to issues with either of them. Try fixing such issues by following these steps:-

  • Shut down Acrobat/Adobe in all the open web browser windows.
  • Click on the Start button at the bottom left of your screen.
  • Open Control Panel, search for it if you can’t find it.
  • Press on Programs and Features and choose Acrobat or Adobe Reader. Now click on Uninstall/Change.
  • The Setup dialogue box will appear; choose Next.
  • Now choose Repair and Next.
  • Choose Install. Click on Finish once the process is complete.
  • Now restart the computer and log back into your account

Read Also- How to Print QuickBooks Form 941

Web browsers tend to store cookies and cache when you surf the internet. Sometimes that saved data gets damaged, and thus, you face an issue while printing. QuickBooks Online Print Preview Not Working issue can be caused because of this reason also. We advise you to clear all your cache and cookies and then try printing your files. Follow these steps to do so:- 

Clear your browser history and cache. Each web browser has a different set of steps for clearing it. Go to these links if you are unaware of them:-

A lot of time, you just need to clear your browser cookies, but in a few certain cases, you might have to remove Intuit-Specific cookies as it allows you to refresh the website options- 

Note: Make sure you clear just Intuit-related cookies.

Google Chrome– 

  1. Click the More button in the top right corner, which looks like three dots.
  2. Choose Settings
  3. Then go to Site Settings, then Privacy and security.
  4. Under Content, choose Cookies and site data.
  5. Now choose  See all cookies and site data
  6. In the search bar, type “intuit” to find Intuit cookies.
  7. Select the Trash Can icon or the Remove All Shown button.
  8. Restart Google Chrome.

Mozilla Firefox

  1. Open Firefox, then select Firefox from the drop-down menu on the top left.
  2. Choose Preferences
  3. Click on Privacy and Security
  4. Under Cookies and Site Data, select Manage Data.
  5. Enter “intuit” in the search field and press Enter.
  6. Choose Remove All Shown
  7. Click on Save Changes
  8. Restart Mozilla

Safari Browser- 

  1. Open Safari then selects Safari from the drop-down menu next to the apple icon on the upper left.
  2. Choose Preferences
  3. Choose Privacy and then go to Manage Website Data
  4. In the search bar, type “intuit” to find Intuit cookies.
  5. Click on Remove All
  6. Click on Remove Now
  7. Now choose Done
  8. Restart Safari

This method is highly specific if print or preview in QuickBooks online does not work and you want to print sales form. It just requires you to make minor changes:- 

  • Click on the Sales tab
  • Choose All sales
  • Now open sales transaction in question
  • Select Print or Preview, then select Print or Preview once again.
  • Press Print
  • A window will appear, and press More settings
  • Choose Paper size drop-down menu, select letter
  • Unmark Fit to Page, make sure that the scaling is set at 100
  • Now click on Print

So we hope now you know what to do when QuickBooks preview and print does not work. QuickBooks is highly accessible software that helps you give print commands from any place for your document. If you are running a small, medium, or big size business, you should totally check out QuickBooks at least once as it helps you streamline many of your business functions. If you still find any issue, get in touch with our experts by giving us a call on QuickBooks Data Service Solutions Helpline Number +1-(855)-955-1942.

Oscar Joe Editor
Oscar Joe is a Certified Accountant with Expertise in QuickBooks, Sage and Quicken Accounting Software. Joe has been working with Data Service Solutions for the last 3 years as a QuickBooks Expert and is Helping Accounting software users with their day to day accounting tasks and issues.
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