QuickBooks allows you to perform accounting operations and create, manage, and handle a company’s financial documents. Like every other software, updating QuickBooks Desktop is also necessary to stay updated and avail new features. QuickBooks error 1317 is one such error that occurs during installation or when attempting to update the software.
| An error message pops up on your screen stating: “Error 1317: An Error occurred while attempting to create the directory drive name:/folder.” |
This can slow down your system’s speed and decrease productivity levels. In this blog, we will guide you through the proper process of updating QB Desktop. It will also make sure that you don’t lose your progress in the files.
Do you have trouble updating QuickBooks Desktop? Dial +1-(855)-955-1942 to speak with our QB expert for a free consultation.
Potential Reasons Why You See Error 1317 in QuickBooks Desktop
Before moving on to the troubleshooting methods, let’s understand the reasons for error code 1317. Although usually due to damaged or missing Windows or system components, this error can also show up due to various other factors, such as:
- Third-party applications running in the background may interfere with the QuickBooks update and installation process.
- Essential permissions are not provided to the relevant folders.
- A corrupt or damaged version of the Windows registry can lead to this error.
- When the hard disk storage or RAM in the system is insufficient.
- The company file is locked.
- When the Microsoft CC+ and MSXML components are damaged or corrupted.
- The Windows OS version is not up to date or is not on the latest version.
- You don’t have the proper access to install QuickBooks.
- The Windows temporary file does not have the proper permissions.
Now that you have learned about the reasons for this error, let’s move on to the fixes for it.
Troubleshooting QuickBooks Error 1317: Things You Can Try
You might see QuickBooks error 1317 or encounter a problem during the installation or update of the Desktop application. However, it can be easily resolved by the methods listed in this blog.
Solution 1: Allowing the Necessary Permissions
You may not have the necessary permissions to install QB software or its updates. To allow the required permissions, initiate the steps below.
- First, restart your system and log in as an administrator.
- Next, Right-click in the Program Folder in the installation path.
- Select the Properties tab under the Sharing and Security Option.
- Click on the Advanced Sharing tab after selecting the Sharing tab.
- Add everyone in the group after accessing the Permissions tab.
- Then, click on the Allow button under the Full Control tab.
- Hit the OK button.
You now have the permissions you need to go ahead and update or install the QB application. If you still see the error code 1317 on your screen, move to the next step.
Solution 2: Perform a System Restore
After performing a system restore, you can install the desktop application without encountering error 1317. To restore your system, follow the steps below:
- In the Start menu, search for ‘Restore’.
- Select the System Restore option and open the Window.
- Select the Restore location to initiate the restoration process for your computer.
- After it is done, restart the system.
Then, try updating or installing QuickBooks. If this error keeps on showing up, try running the QB Install Diagnostic Tool.
Solution 3: Run the QB Install Diagnostic Tool
To run the QuickBooks Install Diagnostic tool, you first need to download the QuickBooks Tool Hub and then use the tool. Here’s how:
- Once you have finished downloading the QuickBooks Tool Hub, launch it.
- Click on QuickBooks Install Diagnostic Tool, under the Installation Issues tab.
- The process may take time to run and utilize the tools that can properly analyze and scan the system to identify and address the issues.
After the process is complete, restart the system and attempt to update QuickBooks. Check if the problem is resolved. If not, move to the next step.
Solution 4: Switch to Safe Mode & Update or Install QB
Before you update or install the QB Desktop, you need to switch to safe mode. There are two ways you can do so, which we have detailed below:
Restarting by Pressing F8
- Firstly, restart your system and press F8 on your keyboard.
- Advanced Boot Options will pop up on your screen.
- Use the arrow keys on the keyboard to navigate and select the Safe Mode in the Networking section.
- Try installing the QB Desktop after the system has
Using the MSConfig
- Use the msconfig to resolve the error code 1317 in QuickBooks.
- Fetch the Run window by pressing Windows + R on the keyboard.
- Search for MSConfig in the window.
- Now, tap on the Selective Startup option under the General tab.
- Select the Load System Services option.
- Then, uncheck the box next to Load startup options.
- Tap on the Services option.
- Click on the checkbox to “Hide all Microsoft Services” at the bottom.
- Select the Disable All checkbox to “Hide all Microsoft Services.”
- Ensure the “Windows Installer” checkbox is selected under the “Service List” option.
After following all the steps, restart your system and then try to update or install QuickBooks Desktop.
Conclusion
In this blog, we saw what issues you might encounter when installing or updating the QB Desktop application. Moreover, we discussed what leads to QuickBooks error 1317 and guided you on how to troubleshoot and install or update the Desktop application.
However, often, fixing the above error can prove to be time-consuming and fruitless. We recommend you contact a QB expert at +1-(855)-955-1942; they are available 24/7 to address such problems and help you resume accounting right away.
Frequently Asked Questions
When you try to install or update QuickBooks, you may see the error code 1317. This error usually shows up when trying to create a file directory for QB Desktop.
By restoring the PC, you can resolve the error 1317. To perform a System Restore, search for the System Restore option in the Start menu. Next, choose the Restore location to initiate the restoration process for your computer. After the restoration process is completed, restart the system.
There are multiple reasons why QuickBooks error 1317 occurs. Here is a list of them:
1. Any third-party application interfering in the background.
2. Permissions are not allowed for specific folders.
3. A corrupted or damaged version of Windows.
4. Any system, corrupted or damaged file.
5. If the RAM or hard disk has insufficient storage.
