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QuickBooks Error 9000: Payroll Error [Fixed]

[FIXED] QuickBooks Error 9000 [Payroll Error] - 5 Best Solutions

QuickBooks Error 9000 is a common issue of the QuickBooks accounting software. This error occurs when the user tries to open a company file and cannot do so due to some technical problems. The error 9000 in QuickBooks desktop can be frustrating and can cause downtime for businesses that rely on QB for their financial management. There can be multiple reasons for its occurrence, including internet connectivity issues, and sometimes fixing up these reasons will automatically resolve this error from the application. However, in this blog, we will take a closer look at the causes of QuickBooks Error 9000 and provide steps to resolve it.

QuickBooks Error 9000: Error Description and the Error Message

QuickBooks error code 9000 appears on the screen when the user faces some issue while sending the payroll data or direct deposits of the checks. It happens when your QB can not communicate with its server for any reason and thus gives the error. The error message for the error code 9000 in QB desktop appears as, 

Error 9000: The application has some problems, so it needs to be closed. Sorry for the inconvenience.


QuickBooks Error code 9000, or there is a payroll connection server error. Try again later.


Error 9000: QuickBooks is unable to open this company file.

QuickBooks Error 9000
QuickBooks Error 9000

What instigates the QuickBooks Error 9000 in QuickBooks Desktop?

There can be varied reasons for the appearance of QuickBooks error 9000, some of which include:

  • A sudden network timeout stopped QuickBooks from accessing the server.
  • There was some incorrect data and properties of the system.
  • Internet Security and settings of firewall software can also be a reason for this error 9000.
  • Invalid Security Certificates can also lead to QB error 9000.
  • If you are sending the payrolls or pay in the multi-user mode, then also you may face this payroll error 9000.
  • Your internet connection might have got interrupted, which has stopped the QuickBooks from functioning smoothly.

How to identify the QuickBooks Error 9000 in QuickBooks Desktop?

The primary indication for any error is, as always, the error message popping up on the screen. However, the other reasons for error 9000 are described below:

  • An error message occurring on the screen and freezing the system.
  • Your application stops responding suddenly.
  • The program window gets crashed when the error occurs after showing the pop-up box.
  • Your system gives slow responses to the commands of the keyboard and mouse.

Important Steps before You fix QuickBooks Error Code 9000

There are some important steps that you need to take care of before you fix the QuickBooks Error Code 9000. These include:

  • Ensure that you update all the Windows drivers and make them free from corruption.
  • Also, check you have installed the latest version of the QuickBooks Desktop application. If not, you need to Update QuickBooks without any delay.
  • Take a backup of your QB data before performing any of the troubleshooting steps.
  • If you can not connect to the internet outside of QuickBooks, then try basic internet troubleshooting steps, like resetting your router and switching to a hard-wired connection. If none of these steps works to help you connect to the internet, then contact your ISP for help.

Troubleshooting Steps to fix QuickBooks Error Code 9000

Since the error occurs because of the internet connectivity, the very first step to troubleshoot the error is to configure the Internet Connectivity settings, and then the rest steps follow:

Solution 1: Set up QuickBooks Desktop Internet Connection Settings to fix QuickBooks Error Code 9000

This step is necessary to ensure that you have a proper internet connection and the QB is able to connect easily to the server. 

  1. First, open the QB application and click on the Help tab.
  2. Then, select the “Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet” option.
  3. After that, click on the Next option and go to the Advanced Connection Settings.
  4. Now, go to the LAN settings, click on the Automatically Detect Settings checkbox, and make sure the Proxy Server checkbox is unchecked.
  5. Once done, click OK and Done.

Read Also- How to resolve Quickbooks Payroll Not Working Issue.

Solution 2: Run Disk Cleanup Tool and remove junk files and temporary memory files to fix QuickBooks error code 9000

The system junk can severely affect any program’s performance and can trigger issues like error 9000 in QuickBooks. So, you need to clear the junk files on your system from time to time.

  1. Start by pressing the Windows + R keys on your keyboard.
  2. A Run box having a text box in it will then appear on the screen.
  3. Then, you need to type the word cleanmgr in the text box, and press Enter.
  4. Next, a disk cleanup utility will appear on your screen.
  5. Here, you have to select the C: drive from the drop-down list and hit OK.
  6. Then, a new disk cleanup window will pop up on the screen. 
  7. Here, you need to click the OK button and clean up the junk and temporary files from your system.

Solution 3: Perform A Basic System Restore to fix QuickBooks error code 9000

Another solution to resolve the QuickBooks payroll error 9000 is to restore the system to its previous restore point. 

  1. Click on the Start button and then on the Control Panel option.
  2. Then, you need to type the word System Restore in the search box, which is located at the top right side of the window.
  3. Next, click on the System Restore option and enter your administrator’s password if it asks you to do so.
  4. Then, select a Restore Point that you have created earlier and click the Next button.
  5. Next, follow the on-screen prompts to complete the Restore process.

Solution 4: Use a Pre-Install Tool to fix the QuickBooks error code 9000

Another approach to fix the error code 9000 in QuickBooks is to install a pre-installation tool and then let it do its job. This tool will handle all of the tasks on its own and will make sure that nothing gets stuck in the middle. In the end, you would just need to restart the system, and all the errors will get disappeared automatically.

  1. First, download a pre-installation program on your system.
  2. Then, ensure that you have saved all the files on your desktop and then select the pre-installation program.
  3. Next, a new dialog box will come up on the screen with a warning message.
  4. When you are done making changes, click OK.
  5. And when the tool finishes the task, again click OK.
  6. Lastly, restart your system to conclude the process.

Solution 5: Verify the Date And Time Settings of the System to fix the QuickBooks error code 9000

The last alternative step to fix the error 9000 in QuickBooks Dekstop is to verify the system’s date and time. To do so, follow the process given below:

  1. Go to the Microsoft Windows Taskbar on the display window where the tab displays the time.
  2. Then, you need to click twice on the same.
  3. After that, a new window will appear on the screen, which will display the date, time, and year settings.
  4. If you find the date and year settings to be inaccurate, then change the values to the correct date, time, and year and then hit OK.
  5. Once you have made the changes restart your system and check for the error 9000.

To Sum up!!

Hopefully!! The above methods will help you fix QuickBooks error code 9000. However, if you still face the error 9000, then you can try to reinstall the QB Desktop application once. You just need to make sure that you take a backup of your company file data before uninstalling the application. Rest, if you face any further issues, then connect with our support team by calling us at the Toll-free number +1-(855)-955-1942.

1. What is meant by QuickBooks Payroll Error 9000?

QuickBooks payroll error occurs when QuickBooks customers attempt to email payroll or direct deposit information but face issues in doing so. Insufficient Internet connectivity, an invalid security certificate, and other factors all contributed to its occurrence.

2.  How do I back up the company file in QuickBooks Desktop?

To create a backup for your company file, follow the below-given procedure:

1. First, go to the QuickBooks Desktop icon and click twice on it in order to open the application.
2. Next, you have to move to the File menu and then create a local backup from the Backup Company option.
3. Here, you have to select between two options saying  Online Backup or Local Backup, as per your preference.
4. Then, hit Next and perform the on-screen instructions to complete the process.

Oscar Joe Editor
Oscar Joe is a Certified Accountant with Expertise in QuickBooks, Sage and Quicken Accounting Software. Joe has been working with Data Service Solutions for the last 3 years as a QuickBooks Expert and is Helping Accounting software users with their day to day accounting tasks and issues.
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