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How to Change Primary Admin in QuickBooks Online? – [2023 Guide]

Change The Primary Admin In QuickBooks Account

As you know that a number of tasks in Quickbooks require Primary admin access. Sometimes, you may need to change primary admin in Quickbooks online & desktop due to various reasons, such as your accountant left the job or master admin lost his/her credentials, or you changed your accounting firm, etc. In such a case, Either you can contact Quickbooks helpline and request to change the primary admin of your QB or you can do it yourself by following a stepwise process.

If you have Quickbooks Online simple start version for your Business, then you won’t be able to change primary admin user in Quickbooks online. In this case, Contact us Directly at +1(855)-955-1942.

The primary admin can access any function or part of your whole Quickbooks software. Master/Primary admin can manage all other users in the QB and have the highest level of access permissions. By default, the user who set up the QuickBooks account becomes the master admin for that company. If you’re using Quickbooks Online Accountant, you’ll be the Primary admin for all your clients

First and the most important thing to change primary admin in QuickBooks online is that you have to be signed in as the primary admin to transfer this role to someone else. Also, If the current Primary admin is no longer available, then you can simply request to be the new primary admin of the Quickbooks (we discussed that in the special case).

Step 1: Add A New User (If the new Master Admin isn’t in your Account yet)

First of all, you need to add a new user to your Quickbooks if the New primary admin is not a user already. After that, you’ll have to ensure that the user is added as a Company Admin. Follow the steps to add the user as a company admin as follows:-

  • On your Quickbooks Dashboard, click the Gear icon.
  • On the appearing options, go to Your Company and click on Manage Users.
  • Then, select Add user option and pick Company admin as the user type. 

Add New User as Company admin to make him Primary Admin in QuickBooks Online
Add New User as Company admin to make him Primary Admin in QuickBooks Online

  • After that, click on Next.
  • Enter the new user’s information and then, click on Save.
  • Your new user will get an invitation email. They have to click on the Let’s go! Link and then sign in.

Then, ask your user to check his email to accept the invitation. Once done, transfer the primary admin access to this new company admin.

Read More: Quick Guide to Delete a Customer in Quickbooks

Step 2: Transfer the Primary Admin Access to the New Company Admin.

After Successfully giving New User a Company Admin type, you have to Make The Transfer To The New Master Admin, Follow the instructions listed below:

  • Go to Settings to choose Manage Users.
  • Then, go to the User Type column and if the user that you want is not listed as Admin, select Edit to change them to an admin.
  • After that, select the small arrow in the Action column to the right of the user and click on Make master admin.
  • For security reasons, a verification code is sent to your phone number or email on file for your account. When received, enter it and click on Continue.
  • In the window, click on Make master admin to confirm that you want to make the change.
  • Go back to Settings and select Sign Out to sign out as the current master admin.

Transfer the Primary Admin Account to a New User in QuickBooks Online

  • When the user receives the invitation email, tell them to select the link and accept the invitation.

If the existing master admin has left the company, is deceased, or cannot be reached for other reasons. In such a case, to change the primary admin of your QuickBooks, you must send a request to the QuickBooks account protection team to become the primary admin.

They’ll need a few documents depending upon the type of your business to verify your credibility for a primary admin and then by following a process of submitting the document and filing a request form you can easily become the primary admin of your QuickBooks online.

There could be a case where you can get issues while changing primary admin in Quickbooks or you’re using Quickbooks online simple start, In such a case, you must reach our experts by placing a call on QuickBooks Data Service Solutions Helpline Number +1-(855)-955-1942.

1. How do I transfer primary admin access back to the QuickBooks Online client?

To make changes or transfer the primary admin access back to the QuickBooks Online client, follow the given steps:

1. First, sign in to your QB Online Accountant as the primary admin for your client’s company.
2. Then, you need to select the go to the QuickBooks dropdown.
3. Here, you need to select and open your client’s QuickBooks Online company.
4. And when When you’re in your client’s QuickBooks Online company, navigate to the Settings option,
5. Here select the Manage users options and find your client on the list.
6. Now from the drop-down in the Action column, choose to Make primary admin.
7. Lastly, follow the on-screen steps to approve the transfer.

Oscar Joe Editor
Oscar Joe is a Certified Accountant with Expertise in QuickBooks, Sage and Quicken Accounting Software. Joe has been working with Data Service Solutions for the last 3 years as a QuickBooks Expert and is Helping Accounting software users with their day to day accounting tasks and issues.
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