QuickBooks Desktop definitely makes it easy to do seamless work for any professional accountant. However, like any other software, it isn’t immune to technical glitches and errors. While doing several different types of tasks, you might encounter several errors, such as QuickBooks error 6012 1061, which commonly arises when you try to open the company file that was created for the new version of QuickBooks.
While facing this error, a message will pop up on the screen stating, “Error 6012, -1061: QuickBooks cannot open the company file.”
This error mainly indicates a compatibility issue between the company file and the present version of QuickBooks. Your company file is essential because it stores the crucial data of your business. It is important to resolve this error to access your company file. Therefore, we have created this informative guide to help you resolve this issue. It will provide you with significant information, such as the causes behind this error. Moreover, we have outlined the most powerful solutions to eliminate this issue so you can access your company file.
If you face any technical difficulties in resolving the error 6012 1061 in QuickBooks Desktop, then you should seek expert help. Call us at +1-(855)-955-1942 to talk with certified QB professionals.
Significant Reasons Behind the QuickBooks Error 6012 1061
Before troubleshooting QuickBooks error 6012 1061, it is essential to be aware of the causes behind this issue to prevent it from recurring in the future. Therefore, we have outlined some of the most common causes behind this issue below:
- Maybe you are utilizing an outdated QuickBooks software
- You may try to open a company file that was created in the higher edition of QuickBooks, but is being utilized in the older version of the application
- An improper shutdown of the QB Desktop due to the power outages, computer crashes, or malware infections
- Damaged QB company file
- When the company file has moved to a different location or the path has been changed, the QB may not be able to find and access it
- Lack of admin access can make you unable to open the company file
- Wrong multi-user hosting settings can also cause these types of errors
- A problem in the QuickBooks program itself can make it unable to perform several tasks
Once we have understood the key significant causes behind the QuickBooks error 6012 1061, now let’s head further to try out the proven solutions to fix this error.
Note: Are You Facing QuickBooks Error PS038? Resolve quickly! Step-by-step fixes to get your software running smoothly without data loss.
Top Methods to Resolve the QuickBooks Error 6012 1061
In this section, we will know the top and proven ways to resolve the QuickBooks error 6012 1061. However, before trying any given method, ensure that you update QuickBooks Desktop. After checking that, if you are still facing the same issue, then try out the methods outlined below:
Method 1: Utilize the QuickBooks File Doctor and Quick Fix My File Tool
Due to the faulty or damaged company file, you might be unable to access it. To resolve this, you should run the Quick Fix My File and the QuickBooks File Doctor tool. However, to launch it, you should have the QuickBooks Tool Hub installed on your system. After ensuring that, follow the next possible steps to run this tool.
To launch the Quick Fix My File tool:
- Open the QuickBooks Tool Hub and head to the Company File Issues tab
- Now, tap on the Quick Fix My File option
Wait for the tool to finish, and then follow the next few more steps to run QuickBooks File Doctor:
- Open the QB Tool Hub and select the Company File Issues tab
- Next, choose the Run QuickBooks File Doctor option
Note: This tool will take up to 1 minute to open, but if this doesn’t open, browse for the QuickBooks Desktop File Doctor and open it manually.
- Now, choose the company file you wish to fix from the drop-down menu in the File Doctor. If you don’t see the file, choose Browse and Search to locate your file
- Then, choose Check your file (the middle option), and then Continue
- Lastly, enter the QB admin password and then click on Next
Now, check whether the error 6012 1061 is resolved. If you still experience the same issue, then follow the next outlined method.
Method 2: Verify the Company File Name
QuickBooks can fail to access the company file if it is not named as recommended. Suppose your company file name consists of any kind of special characters, symbols, or invalid spaces. To verify that, follow the instructions outlined below.
- Start by opening the File Explorer by pressing the Windows + E keys together
- Next, navigate to C: Users\Public\PublicDocuments\Intuit\QuickBooks20XX.
- Now, right-tap the company file (.qbw) and select Rename
- Lastly, remove the special symbols, such as <, >, #, @, etc., and make sure no invalid spaces exist before the file extension
Try again to access the company file, and check whether the problem is resolved or not. If you are still encountering the same problem, follow the next method.
Method 3: Verify the Hosting Settings on Both Workstations and Server
When you utilize the same company file on the server in the multi-user mode, only one system must host the company file and act as the server. The rest of the computers will be considered as the workstations, and they should not be set to host the company file.
To fix this 6000 series error, you need to check two things here: first, ensure that the hosting is turned off on all the workstations except the host system, and then check and ensure that hosting is enabled in the host system.
Step 1: Disable the Hosting on the Workstations
To turn off the hosting settings, head to a workstation and follow these steps:
- Run the QuickBooks Desktop at the workstation
- Remember not to log into the company file, but instead, head to the File and select Utilities
- Next, you may see two options: the Host Multi-User Access option or the Stop Hosting Multi-User Access option
- Now, if you see the Host Multi-User Access option, don’t tap on it. It indicates that hosting isn’t enabled on the workstations, and the workstation isn’t the root of the issue. Instead of doing anything, just go to the next workstation.
- However, when you see the ‘Stop Hosting Multi-User Access‘ option, tap on it to stop the workstation from hosting
Head one by one and repeat all the above-outlined steps on all the workstations. Once you are done, head to the next instruction.
Step 2: Enable the Hosting on the Server System
Ensure that the multi-user hosting is enabled on the server computer by following the next few steps.
- Open the QB Desktop on the host computer (server)
- Head to the File, followed by selecting Utilities
- Here, you may see two options: Host Multi-User Access option or Stop Hosting Multi-User Access option
- Now, if you see the Stop Hosting Multi-User Access option, don’t tap on it. It means that the hosting is turned on for this system
- But if you see the Host Multi-User Access option, click on it to turn on the multi-user hosting on the server
Once done, turn on the multi-user hosting on the server computer. Now check whether the problem is solved. If you are still facing the same issue, then follow the next method.
Method 4: Rename the .ND and .TLG Files on the System
If you saved the .ND and .TLG files have wrong names, so you should follow the upcoming steps to rename these files.
- Access the folder that has the company file
- Find the files with the same file name as the company files, but with extensions .ND and .TLG, such as:
- Company_file.qbw.nd
- Company_file.qbw.tlg
- Lastly, right-tap each file and select Rename. You need to add the word OLD at the end of each file name
Example: company_file.qbw.nd.old
After carrying out this method, have you still encountered the same issue? If yes, follow the next solution outlined below.
Method 5: Launch the QuickBooks Database Server Manager from the QB Tool Hub
Even after changing the name of the .ND and .TLG files you still can’t access the company file on the multi-user setup, then follow the instructions given below to run the QuickBooks Database Server Manager.
- Open the QuickBooks Tool Hub and select the Network Issues
- Next, choose to run the QuickBooks Database Server Manager
Ensure that the QB Desktop is installed on the server if it is not.
- Select the Start Scan option in the QB Database Server Manager if you see your company files. However, if you don’t see your company files, browse to the location of your company file and then choose Start Scan
Open the QB Desktop again and sign in to your company file. If you are still unable to open it, then follow the next solution.
Method 6: Try to Open the Sample Company File From the Workstation
When you access a sample company file, test if the issue is with your company file or the QB application. But if the sample file doesn’t open and you get an error, it means the QuickBooks installation file is damaged and needs to be repaired.
- Access the Sample File, then choose from the list of sample company files
- Now, if you are unable to open the sample file, it means that your QB installation file is damaged. In such a case, you need to repair this by running the QuickBooks Installation Diagnostic Tool from the Tool Hub
However, if the sample file opens, then you need to follow the next method to access the normal file on the server.
Method 7: Make a Copy of the QuickBooks File to the Desktop
When you make a copy of the company file on the desktop and access it, you test if there’s an issue with the location of the company file. If the file is easily accessible from the desktop, it indicates there might be damage to the location where you store your file. It is also possible that many folders exceed the file system path limitation.
However, if the file doesn’t open even after changing its location, you might have file damage. To address this issue, follow the next few instructions.
- Start by opening the folder that has your company file
- Locate the file with the extension .QBW
- Next, right-tap on the file, then choose Copy. Head to the Desktop, right-click anywhere on the desktop, and select the Paste option
- Now, hold down the Ctrl key and open QuickBooks to open the No Company Open window
- Choose the Open or restore an existing company
- Navigate to the Desktop, locate your company file, and open it
Once done implementing this method, check whether the problem is resolved. If the issue still persists, then follow the next possible solution.
Method 8: Verify the Folder Permissions Manually
If the issue still persists, you should check whether the folder permissions are set up correctly by performing the steps below:
- Start by accessing the Windows Start menu and searching for the File Explorer
- Next, right-click the folder that contains the company file, followed by selecting the Properties option
- Now, select Advanced on the Security tab
- Then, choose the QBDataServiceUserXX, followed by Edit
- Set the following settings to Allowed:
- Traverse Folder/Execute File
- List Folder/Read Data
- Read Attributes
- Read Extended Attributes
- Create Files/Write Data
- Create Folders/Append Data
- Write Attributes
- Write Extended Attributes
- Read Permissions
Now, if your permissions are not set correctly, then follow the steps mentioned below:
- Start by right-tapping the folder that stores the company file and choosing Properties
- Next, select the Security and then Edit
- Now, choose the QBDataServiceUserXX and select Full Control, followed by Allow
- Lastly, complete the process by selecting Apply and then OK
Once this method is carried out, check again whether the QuickBooks error 6012 1061 has been solved. Still can’t access the company file? Then, you should configure the firewall settings.
Method 9: Configure the Firewall and Anti-Virus Application
It is possible that you are getting this error because the firewall and anti-virus program are blocking you from accessing the company file on the multi-user setup. In such a case, you need to configure the firewall settings to create an exception for the QuickBooks Desktop.
Next, you should check again whether you are able to access the company file. We hope that the above instructions will help you in resolving the QuickBooks error 6012 1061. Now, let’s wrap up this blog with a quick view of the blog to get an insight into what we have covered about this issue.
Quick View of the QuickBooks Error 6012 1061
The quick view table below will show you the condensed version of the information we have covered throughout this blog. You will get to know all the common causes behind this issue and the most effective troubleshooting methods.
| Here are the most potential reasons behind the QuickBooks error 6012 1061 | An outdated QuickBooks software, incompatibility between the company file and the QB Desktop, improper shutdown, faulty QB file, lack of admin access, or incorrect multi-user hosting settings can cause the error 6012 1061 in QuickBooks. |
| Top fixes you can try to resolve this error | Utilize the QuickBooks File Doctor and Quick Fix My File tool, verify the company file name, or check the hosting settings on both workstations and the server to resolve this error. You can also try to rename the .ND and .TLG files, run the QB Database Server Manager, or verify to open the sample company file. If nothing works out on this issue, then you should configure the firewall security settings. |
Conclusion
This was all you should know about the QuickBooks error 6012 1061. You learned about the most potential causes behind this problem. Moreover, it has outlined the proven methods to resolve it. All you need to do is implement the solutions in the given order to avoid any further inconvenience.
However, if you face any kind of technical difficulties while resolving the error 6012 1061, our experts are ready to assist you. Call us at +1-(855)-955-1942 to speak with a QB professional and get back on track.
Frequently Asked Questions (FAQs)
A. The QuickBooks error 6012 1061 error mostly occurs when you try to open the company file in a multi-user network setup. This error code indicates issues with the multi-user network setup. However, if you save the company file with a name that consists of any special symbols, then QuickBooks can face problems accessing the company file. Other than that, wrong multi-user hosting settings can also cause this issue.
A. To repair a corrupted company file, first, you should ensure you have the QuickBooks Tool Hub installed in your system. After checking that, you need to run the Quick Fix My File and QuickBooks File Doctor tools. For that, open the QB Tool Hub and head to the Company File Issue tab. In this tab, tap on the Quick Fix My File tool and wait till it finishes to repair your file. When this completes its running process, open the QB Tool Hub again and go to the Company File Issues tab, select the QuickBooks File Doctor. Now, you need to select the company file you wish to repair. Next, follow the further on-screen instructions. This tool will take up to 20 minutes to start. Now, restart your QuickBooks Desktop and check whether your company file is accessible.
A. To resolve the QuickBooks error 6012 1061, first, you need to check whether your QB application is updated. If this doesn’t work, then you should try to rename the .TLG and .ND files on the Desktop. Check whether the problem is solved or not. If you are still facing the same issue, then you should run the QuickBooks File Doctor and Fix My File tool. Even if this doesn’t work, you should verify that there are no special symbols in the company file name. If it consists of any special characters, symbols, or invalid spaces, then you should remove them. Further, you should configure the correct multi-user hosting settings to resolve this issue.
A. Several reasons can lead you to this issue, where you can’t open QuickBooks Desktop on your workstation. Wrong hosting settings, incorrect QB company file location, damaged .TLG file, faulty QB installation file, wrong network setup, or you may be trying to open the company file in the single-user mode, but it is set to be opened in multi-user mode.
