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How to Resolve QuickBooks Error 1311?[4 Easy Solutions]

QuickBooks error message 1311

QuickBooks allows users to export their reports in Microsoft Excel format, making it easy to understand and analyse the data. Sometimes users might face difficulty in exporting their data due to QuickBooks error 1311. This error arises when users try to export a report from Financial Statement Designer to Microsoft excel. Users have also complained about running into this error while updating or installing QuickBooks Desktop using a CD or a Disk. The error message that appears on the screen is:

Error 1311: “Source file not found:”C:\Program Files(x86)\Intuit\QuickBooks 2008\…\”. Verify that all exists and that you can access it.
Click Retry to retry the failed action or click Cancel to cancel this action and continue setup.
Error 1311 while exporting the financial statement
QuickBooks Error Message 1311

Don’t know how to deal with QuickBooks Error Code 1311? Seek an expert’s help to fix it. Just give a call at +1-(855)-955-1942.

We have listed down 4 different reasons and their respective solutions for QuickBooks error 1311. It arises because of damage in the CD that the user is using to install the QB application. This error can also appear due to incompatibility between Microsoft Office’s version and QuickBooks. Let’s look at the complete list of reasons and their respective solutions:

Cause 1: Damage in Installation CD or CD-ROM

Damage in the CD that contains your QuickBooks installation file can lead to QuickBooks install error 1311. Users who haven’t purchased QB from a credible source are likely to face this error. CD-ROMs are also like your usual CDs with certain distinctions. If you are using it to install QB on your system and the data present in these files is corrupted, there is a high possibility of QuickBooks error message 1311 popping up on your screen.  

Solution: Use QuickBooks CD

Users need to copy QuickBooks files on their local drive and then install it from there. These are the steps you need to follow:- 

  • Insert your QuickBooks CD into the CD-ROM drive.
  • Click on Quit if the QuickBooks installation window automatically pops up. 
  • Now go to your desktop and right-click on the screen.
  • Choose New and then select Folder. 
  • Name this folder ‘QuickBooks Installation’ and open Windows File Manager.
  • Open your CD-ROM drive and select all files by pressing Ctrl + A.
  • Then press Ctrl + C, go back to the newly created folder and press Ctrl + V.
  • Now try to install QuickBooks from the new folder you created.

Cause 2: CD-ROM interfering with QB Processes

A CD-ROM drive can hold, read and play data for your system. They can also interfere in the installation process and prevent QuickBooks files from interacting with your system. 

Solution: Restrict CD ROM Access

Users can set up whether a CD is accessible to the local and remote user simultaneously. You can make changes in CD ROM settings by following these steps:- 

  • Press the Windows Start button and click on the Control Panel.
  • Then choose Administrative Tools and tap on Local Security Policy
  • Browse and select Local Policy Folder, you may need to expand the list.
  • Tap on Security Options and choose the Microsoft version you are using.
  • Click on Restrict CD-ROM access to local users only, Select ‘Disabled’, and then Reboot your system.

Cause 3: Incompatible Microsoft Version

Incompatibility between your QuickBooks application and Microsoft office can be a reason for QuickBooks Error 1311. Users having versions prior to Microsoft 2000 are very likely to run into this error.

Solution: Make Microsoft Office Compatible

Microsoft Office needs to be changed a bit in order to make it compatible with QuickBooks. These are the steps you need to follow:- 

  • Press the Windows Start button and select Add or Remove Programs.
  • Choose the version of Microsoft office you are using.
  • If the version is older than Microsoft 2000, users need to update it to Microsoft 2000 or later.

Cause 4: Microsoft Office is Damaged

Microsoft Excel is part of Microsoft office. Damage in the Microsoft office files can directly lead to Error 1311 while exporting the financial statement to Microsoft excel. To avoid this, you need to repair Microsoft Office:

Solution: Repair Microsoft Office

Windows has an internal tool to repair the damages in your application. These are the steps you need to follow in order to repair it:

  • Press the Windows Start button and click on the Control Panel.
  • Go to the Programs menu and click on Uninstall a Program. 
  • Select Microsoft Office and choose Change.
  • Tap on QuickRepair to select Repair.
  • Now reboot your system.  

So this has been all about error 1311 that users face while exporting reports from Financial Statement Designer to Microsoft Office Excel. Damage in your Microsoft office can also lead to problems in other applications. If your error is still not resolved, reach out to QuickBooks Data Service Solutions Team at +1-(855)-955-1942.

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Lily Evans

Lily Evans is a Certified Accountant with Expertise in QuickBooks, Sage and Quicken Accounting Software. Lily has been working with Data Service Solutions for the last 3 years as a QuickBooks Expert and is Helping Accounting software users with their day to day accounting tasks and issues.

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