When you try to download or install the QuickBooks Payroll update, occasionally, you may encounter the QB error PS032. You may likely encounter this issue when releasing payroll for employees due to outdated payroll services. There are many possible reasons for QuickBooks error PS032, such as issues with the internet connection, payroll subscription, and damage to the tax table file. Corrupted company files and system misconfiguration can lead to disruptions in payroll processes.
To continue utilizing the QB software, you need to resolve this payroll error PS032. To fix these errors, specific prerequisites must be met, such as ensuring your QB software is updated. For that, we have created this comprehensive blog to provide the causes behind this issue and how to resolve it.
Troubleshooting the QuickBooks error PS032 might get you stuck in technical complexities. And it is a time-consuming procedure. But no need to feel overwhelmed, we have got you covered. Call at +1-(855)-955-1942 to receive assistance from QB professionals.
Why Does the QuickBooks Error PS032 Occur?
The first thing you must ensure is that you have an active payroll subscription to run the QB Payroll seamlessly. Now, if you have an active subscription, then other reasons can cause QuickBooks error PS032, which are given below:
- It might be possible that you are using an outdated version of the QB software
- Your payroll subscription may be inactive or has expired
- You may be trying to install the faulty tax table update file
- Incorrect billing information may be interrupting the issueFaulty or damaged company files could be the potential reason
- The internet connection settings might be misconfigured
- Windows Firewall or an antivirus software might be creating the blockages and obstructions while updating QB Payroll
- UAC settings may be incorrect, which can interfere with the update procedure
- The damaged program also creates interruptions
Above are the most significant reasons behind the QuickBooks payroll error PS032. Let’s try some powerful resolving methods to fix these types of problems.
Effective Methods to Overcome the QuickBooks Error PS032
It is important to resolve the error PS032 in QB Desktop to continue your payroll work processes. In this section, you can see multiple resolutions that you can take to fix this issue. All that you need to do is follow these simple steps we have outlined below in the given order to avoid further difficulties.
Method 1: Update QuickBooks and Register It
An outdated QB software can trigger these updated errors. Here, you should update and register it again to renew the connection between the software and the Intuit server. For that, you need to follow the instructions below:
- Launch the QuickBooks program and hit the F2 key on your keyboard
- It will open the Product Information window
- Move to the section in which the License Number is mentioned and verify that Activated is written next to it
- Next, utilize the license key if it does not show as Activated
- Now, navigate to the Help menu and select Update QuickBooks Desktop
- Click on the Update Now tab
- Tap on the Get Updates option
- After that, the software itself starts downloading the available updates
- Then, re-open the QB application when the download is finished
- Select Yes when the Install Update Window pops up
Once you have completed these instructions, start to rerun the payroll update. If you encounter the QuickBooks error code PS032, follow the next possible solution.
Method 2: Disable the UAC Settings on Your System
In order to overcome the QuickBooks error PS032, you can try turning off the User Account Control (UAC) settings on your computer system, which are located within your operating system. To attempt this process, you need to follow the next few instructions:
- Hit Windows + R for the Run window
- In the search field, enter Control Panel and tap on Enter
- Then, you will see a new window appear on the screen
- Now, type User Accounts in the search bar at the top of the Control Panel
- Tap the Change User Account Control settings
- Next, choose Yes and shift the slider to ‘Never Notify’
- Choose OK to turn UAC off
It will turn off the UAC, restart the device, and try to update the QuickBooks Enterprise Payroll again to check whether the problem is resolved. If you are still seeing the QB error PS032 in your software, use the following method.
Method 3: Run the Verify and Rebuild Utility
In QuickBooks, a dedicated built-in feature enables you to easily verify and rebuild data utilities, which can help repair a damaged company file. Now, follow the next few steps to utilize it.
- Start by opening the QB Desktop
- Click the File tab and choose Utilities
- Next, select Verify Data and wait for the application to complete its process
If there is any issue in the company file data utility, you will see a message that says, ‘Your data has lost integrity you need to rebuild your data.’ So, you need to rebuild the data by following the further steps.
- Navigate to the File tab
- Choose the Utilities
- Then select Rebuild Data
- When you see a prompt saying, ” Open your company file, ” click on OK
After that, the Rebuild data utility will start working when the backup process is finished. Now, when a message stating, ‘Rebuild has completed,’ pops up on the screen, tap on OK. Now, run the verify utility again by following the first three steps above.
Method 4: Verify the QuickBooks Payroll Subscription
If you are using an inactive payroll service subscription, QuickBooks error PS032 might occur. Therefore, you need to verify if its status is currently active by following the steps outlined below:
- Close all the applications, including the QB Desktop, on your system
- Now, re-open the QB software
- Choose Employees, followed by My Payroll Service
- Tap on the Manage Service Key
- At this instance, verify the Service Name and Status
- Status should be Active
- Click on the Edit option to verify the service key number
- When the correct one isn’t entered, add the valid service key number
- Then, select Next and deselect the Open Payroll Setup
- Lastly, click on Finish
After that, you will get the complete payroll update soon. If you are still unable to update it and are receiving the QuickBooks error PS032, follow the next method.
Method 5: Utilize the Quick Fix My Program from the Tool Hub
Sometimes, the QB error PS032 could be in the QuickBooks program, which can cause these types of updating issues. If this is the case, you should utilize the Quick Fix My Program. However, to use it, you should have the QB Tool Hub in your system. After ensuring that, you should follow the next steps to run this specific tool.
- First, close the QuickBooks software
- Then, download the latest QB Tool Hub version from the Intuit website
- After the file is downloaded, save it and install it
- Once you get access to the QuickBooks Tool Hub, open it
- Head to the Program Problems tab
- Select the Quick Fix My Program
After clicking on the Quick Fix My Program, wait for the tool to repair the QB program problems. Once it is done, try again to update the payroll. If the QuickBooks error PS032 persists, you will need to perform the tax table update manually.
Method 6: Manually Update the Payroll Tax Table Update
You can experience several issues in your QuickBooks Payroll if you are utilizing an outdated tax table. It will always be a wise decision to keep the payroll tax table up to date. Since you are unable to update it automatically, follow the steps below for the manual procedure.
- Open the QB Desktop and tap on Employees
- Next, tap on the Get Payroll Updates
- Choose the Download Entire Update option
- Click on the Update
By doing this, you will be able to update the payroll tax table manually and avoid QB error code PS032. Once the update is done, an information window will appear on the screen.
Method 7: Change the CPS Folder Name
You can try to rename the CPS folder to resolve the QuickBooks error PS032. To do so, follow the steps below.
- Hit Windows + E to open the File Explorer
- Choose This PC from the options
- Find the Local Disk C and access it
- Navigate to the Program Files (x86) in the Intuit folder
- Find the QB Desktop folder that corresponds to the current version
- Tap Components and choose the Payroll folder
- Right-click on the CPS folder
- Choose Rename and
- Then, enter a new name for the folder
- Lastly, click the Enter key to save the changes
The above instructions will help you to rename the CPS folder, which will help you to resolve the QB Desktop error PS032. However, if this doesn’t work, proceed to the following method.
Method 8: Remove the EntitlementDataStore.ecml File
If the QuickBooks registration is damaged, remove the .ecml file to troubleshoot the QuickBooks error PS032. To attempt this method, follow the next few instructions.
- Open the QB Desktop and ensure there are no QuickBooks processes running
- Head to the Task Manager by hitting Ctrl + Shift + Esc
- Select Process tab
- Tap on the Process Name to sort processes in alphabetical order
- Find the instances of EXE and choose them
- Lastly, click End Task
Now, you need to access the Entitlement Data folder. For that, follow the next few steps.
- Click Windows + R to get the Run
- Next, type C:\ProgramData\Intuit\Entitlement Client\v8” (or v6) and press Enter
- Then, right-click the EntitlementDataStore.ecml file and choose Delete
- Click Yes to confirm the deletion
Let’s now discuss the steps to register the software to complete the process
- Access the QB company file
- Further, follow the steps to register the QB software
Once the registration process is completed, you need to enter the updated payroll service key. Next, verify whether you can update the payroll now without the interruptions of QuickBooks error code PS032.
Method 9: Use QuickBooks Clean Install Tool
Despite attempting various methods, you are still experiencing the QuickBooks payroll error PS032. In such cases, you need to reinstall the QB Desktop software to resolve it.
- Head to the Windows Start menu
- Search for the Control Panel and open it
- Choose the Programs and Features or Uninstall a Program
- Next, select the QB Desktop to uninstall it from the list of programs
- Lastly, choose the Uninstall/Change, Remove, and then Next
- Lastly, download the QB Desktop and install it
When you are done with the above instructions, restart your device for a fresh working experience. Hopefully, reinstalling the program will resolve the QuickBooks error PS032 and make your working experience more seamless.
Common Errors Related to QuickBooks Payroll Update
Other than QuickBooks error PS032, several different errors can arise while updating payroll in the software. Mostly, you will see these error codes in the format PSXXX or XXXXX. We have arranged the most common payroll update errors in QB Desktop in the table below:
| QuickBooks Error Code | Error Description |
| Error Code PS038 | Payroll error PS038 indicates the inability to update the tax table. Mostly, it occurs due to an outdated QB Desktop or a fault in the company file. |
| Error Code PS077 | While falling into the error PS077, you will be unable to download payroll updates. This problem occurs because of an outdated QB software or an incorrect payroll service key. |
| Error Code PS034 | QuickBooks error PS034 occurs when you can’t verify the payroll subscription. Problems like incorrect permissions, corruption, or damage in company files can cause this error. |
| Error Codes 12031, 12007, 12002, 12009, and 12029 | These errors occur due to internet connectivity issues. In such cases, you become unable to download the QB payroll update. |
| Error Code 12152 | Problems with internet connectivity or firewall settings cause this error, and it interrupts the QB Desktop update procedure. |
| Error Code 15271 | This error indicates issues like faulty company files or insufficient permissions. |
| Error Code 15240 | QB error 15240 arises when there is an issue with time or date settings or other discrepancies in the application. This error interrupts the payroll update process in QB Desktop. |
| Error Code 15270 | It arises when you try to download or install the payroll update and indicates problems, such as an outdated version of QuickBooks, an inactive subscription, incorrect date & time settings, slow network connectivity, and wrong firewall settings. |
The above list shows all the errors related to the QuickBooks payroll update. There are some common instances and causes that lead to these encounters. We have discussed these errors to help you understand the problems that can cause interruptions in the updating process in QB Payroll.
Conclusion
This detailed guide focuses on the QB payroll error PS032, providing information about its causes and outlining the significant causes behind it. Moreover, it has provided you with some of the most potent working techniques to fix it. In a case where you are unable to update the QB payroll and are facing this issue, you can implement the tips and solutions provided in this blog. However, users face inconveniences or technical difficulties in resolving the QuickBooks error PS032. If you are also facing these problems, you should seek professional help by calling us at +1-(855)-955-1942. You will receive expert consultation to fix it.
Frequently Asked Questions (FAQs)
A. When you see the QuickBooks error PS032, it mainly indicates a problem in QB Payroll. While installing or downloading the payroll update, you may encounter this error. Primarily, it suggests that your payroll subscription is inactive or that there is a problem in the CPS folder, such as damage or corrupted data. Therefore, it becomes necessary to resolve this problem to continue your work more seamlessly.
A. There could be several reasons why you are facing the error PS032 in QuickBooks. You may be using an inactive payroll subscription. Now, even after having an active subscription, if you are facing this problem, let’s discuss some other significant causes. Perhaps you are trying to install a faulty tax table file. Incorrect user information is added during payroll service subscription.
A. Payroll error PS032 could be fixed by following these methods. The first thing you can do is ensure that the payroll service subscription is active. If you find that it’s inactive, then activate it and update it. If this doesn’t work, you should run the Quick Fix My Program from the QuickBooks tool hub. Alternatively, you can try to rename the CPS folder. You can also turn off the UAC settings on your system or delete the EntitlementDataStore.ecml file. It may be possible that an antivirus is preventing you from downloading the update in QuickBooks; in such cases, you need to turn off the antivirus.
A. When you are trying to utilize an inactive payroll subscription, you may encounter the QuickBooks error PS032. Here, you should verify the status of your payroll subscription. To do so, start by opening the QB software and accessing the Employee Center. Next, select the Payroll Tab. The subscription status window will display Verify Account and select the underlined Verify. In one case, if you discontinued your payroll plan, the payroll button will not be available. If you switched from one plan to another, please confirm that this change was made. Confirm the subscription status by selecting Employees, then head to the Employees Center. Lastly, choose the Payroll tab.
