QuickBooks allows users to record their banking transactions directly in their company file. QuickBooks error 3120 arises while recording the transactions in the data file. It is a QuickBooks Desktop Point Of Sale specific error. It occurs when the transaction that the user is trying to record already exists in the data file. Users are advised to resync their transactions in the QuickBooks file. The error message that appears on the screen is:-
Error
QuickBooks has reported the following error:
Object: “800000-1349276859” specified in the request cannot be found. QuickBooks error message: Invalid argument. The specified record does not exist in the list.
Error Code: 3120
Severity: Error
Please contact your software vendor.
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Things to Remember Before Troubleshooting QuickBooks Desktop Error 3120
There are certain things that one should take into consideration before jumping on troubleshooting steps. These are important to make sure that re-syncing data will fix QB Error 3120:-
- Payment made by your customer and the amount on the invoice is similar.
- The Payment made and invoice amount matches the A/R account.
- Run InvoiceQuery to ensure that the invoice with that transaction ID exists in the database.
Steps to Deal With QuickBooks Error 3120
QuickBooks error message 3120 arises due to a problem with mapping an account. Users run into this error when payments and accounts are not set up accurately within the QB application. Follow these steps fix it:-
- Run the QuickBooks application and go to the File menu.
- Select Preferences and choose Company.
- Go to the Financial section and choose Accounts.
- Go through the Basic and Advanced menu. Accounts must be mapped correctly and tap on Save.
Note: Account name with brackets([ ]) are not mapped correctly.
- Now run financial exchange in QBD.
Seek Experts Help!
QuickBooks Error Code 3120 should be fixed after following the steps mentioned above. Users can either add transactions manually or automate the process. If your error is still not resolved, reach out to an expert at QuickBooks Data Service Solutions Helpline Number +1-(855)-955-1942, and they will fix it for you.
Frequently Asked Questions
A. QuickBooks Error 3120 usually appears when there’s a mismatch or corruption in the mapping of customer, vendor, or item records between QuickBooks and a third-party application like a POS or inventory system. This error signals that QuickBooks can’t find the required list ID or name for a transaction during sync. To fix it –
a. Double-check the customer or vendor list in both systems.
b. Make sure every synced record has a unique name and ID.
c. Re-link or re-map the items correctly.
d. Backup your file before making changes
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A. QuickBooks Error 3120 typically happens when importing data like invoices or payments using a third-party tool, and the item or account referenced doesn’t exist in QuickBooks. Here’s how to troubleshoot –
a. Open the IIF or integration log file to identify the missing element.
b. Add the missing item, account, or name manually in QuickBooks.
c. Ensure that every transaction references a valid ListID or FullName.
d. Run a QuickBooks file verification to check for deeper corruption.
Once everything is mapped properly, reattempt the import. Still having issues? Call +1-(855)-955-1942 for expert help is available.
